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seh80

macrumors 6502
Original poster
Sep 2, 2005
257
1
Chicago, IL USA
I know this is a stupid question. I apologize if this is the wrong forum to post it in.

I purchased some software, it quit working, been troubleshooting with the company for a couple weeks now. They've decided that it can't go any farther until I sent them a file, which is 4GB in size and can't be broken up. Zipping it didn't really reduce the size either (still around 4GB). I tried putting it in my iDisk but it would not sync. I tried for almost a week. I tried burning a dvd, I have ruined several, but the burn will not take. (My iMac has always had issues burning).

Is there any other way I'm just not thinking of? It seems like all the big file upload places online have a 2GB cap.

Thanks very much for any ideas.
 
you could make a torrent of it and send that to them so they could download it. transmission would do that.
 
How do you FTP it? Sorry ... I'm clueless. Will go google...

I could connect my iMac and MB via firewire and transfer the file then try a burn (from the hopefully working macbook) right? I think...
 
I just did a firewire transfer over to my new macbook, and attempted to use the last of my dvds. I got this error: Click here please.

Am I doing something wrong? I mean, I can generally burn a stinkin dvd ...

I'm just at a loss for how to get this stupid file to them. Gmail isn't allowing a file this large, and honestly I don't have the money to pay for a giant thumb drive that I may or may not ever see again...
 
1. Why can't the file be split? This makes no sense. A multipart zip or just a raw file split has no effect on the file sent. It exactly the same once it been put back together at the other end.

2. DVDs. Possible problems. if you are using an ISO file system files are limited to 2gb, make sure there is none. And more likely are you sure you are using good media? Go here http://www.digitalfaq.com/media/dvdmedia.htm and have a read on that subject. Bad DVD media causes most people DVD problems.
 
Alright ... how do you split a single file? I'll try it, I just don't know how to go about it. Thank you for the help!
 
100Meg is their definition. ;)

Even the Super-Duper-Business-All-Singing-All-Dancing-Pro package is only Max file size of 2Gig.

However you do it, its going to be limited by your upload speed. Bittorrent is the best way I'd say.
 
http://www.versiontracker.com/dyn/moreinfo/macosx/14956

Only a little download, not sure if it's what I used recently, but it was something like this. Very easy, but as your file is so large you'll have to split it into quite a few chunks. You don't say what the file size limit on your mail a/c is, but knowing this will obviously help.
Tell them what app you used to split it with, it may help them join it back together - 'split' is a unix command, so all the splitting apps are really just front-end GUI's to save you having to go into Terminal.
 
What's wrong with keeping it simple and just using ftp? Unless you or the other guy has dialup, there should be no issue with that. I can't understand why the easiest solution is being overlooked.:confused:
 
They've decided that it can't go any farther until I sent them a file...

Ask them for suggestions. This can't be the first time they've made this request so they must have some sort of process in place to handle the transfer of large files. They'll probably have you send it to their ftp site but they may have another method. They should be able to walk you through it step by step. If not, escalate until you get to someone who can help you.

4 gigs is a lot of data and difficult to transmit cleanly. Can't email it. File system limitations make moving it difficult. However, if they're in the business of writing software that generates 4 gig files, they've certainly worked out ways to handle moving it around. Find out what their method is.
 
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