sending macbook to get fixed

Discussion in 'MacBook' started by janeywayney, Nov 9, 2010.

  1. janeywayney macrumors newbie

    Nov 9, 2010
    my mac book has two chips on the corners of it where the white plastic has broken off in thin strips along the edges. i have been reading other posts about this saying that if you take it to the genius bar at the apple store they will take it in fix it for free within about a week.
    the question i have is...
    if i send it to get fixed is apple aloud to turn on my computer and go through my documents/applications/photos/ other personal things on my laptop?
  2. tsmacman macrumors member

    May 24, 2010

    Things like this can be locked so if you are concerned about this either lock the folders or lock your account and create an account they can use where they wouldnt have access to any of that ... the second option is the esiest.... to answer your question im not sure if they are say allowed but if they did u couldnt prove it
  3. tangobob macrumors newbie

    Oct 26, 2010
    Yes they will fix it for free and usually the same or next day. Like stated above, you are best off creating a new user and they are allowed to turn the computer on to test the functionality of the keyboard and trackpad. Whether they peruse your personal documents is up to the technician.
  4. Tali macrumors member

    May 20, 2010
    They will turn it on to test it. Just add another account (system prefs, accounts). I normally use name Mac password Mac or something simple like that for repair stuff. Make sure to lock your normal account with a good password before you give it them.
    Mine took 6 days to fix, didn't cost anything. But: make sure to get a written quote before you hand it over or send it in.
  5. spinnerlys, Nov 9, 2010
    Last edited: Nov 9, 2010

    spinnerlys Guest


    Sep 7, 2008
    forlod bygningen
    Being Apple Technicians, even a password protected account will not hold them back from viewing your files if they want to. Either they use the "root" user (simpler and less detectable) or they could reset the password with any Mac OS X Installation DVD.

    Anyway, make sure to make a backup of all your data, in case the HDD gets replaced (highly unlikely) or the MacBook gets lost during transit.
  6. Eddyisgreat macrumors 601

    Oct 24, 2007

    The only way to *make it more difficult* is encrypt either your user data or the entire disk, preferably with a complex 256-bit key. What i've done in the past was merely a 3 write zero pass the night before it was to be shipped off. Since i've switched to a 3rd party SSD, I just keep a spare 2.5" on hand with a fresh copy of SL and some diagnostic tools; pixel check, coconut battery, drive genius et al, and a 'test' account with no password. Much less hassle.

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