Seems the 2018 bluetooth issue where the Apple keyboard and mouse would frequently disconnect still exists, shame, I was very impressed with the speed, but using a mouse and keyboard has become quite useful for me.
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Sending my M1 Mini back
- Thread starter ADonmall
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Are you disconnecting and "forgetting" the mouse & keyboard from the old system to prevent interference ?
If that's not causing it, I wouldn't return the Mini based on incompatibility with a mouse & KB - I'd get a different set - you do know there are 3 different BT Apple KB/M and tons of aftermarket KB/M ?
If that's not causing it, I wouldn't return the Mini based on incompatibility with a mouse & KB - I'd get a different set - you do know there are 3 different BT Apple KB/M and tons of aftermarket KB/M ?
Apparently this is not your first Mac to exhibit the problem. I presume you migrated from the old to the new, which probably brought the problem over. @4sallypat asked a good question. Here are some other resources:
If you can't connect your Magic Keyboard, Magic Mouse, or Magic Trackpad to your Mac - Apple Support
Try these steps to resolve issues with your Magic accessories.
Bluetooth devices disconnecting on Mac? Here’s how to fix it - iGeeksBlog
Does your Bluetooth device (wireless keyboard, trackpad, mouse, or headphones) randomly disconnect from Mac and go off the radar? You aren't alone! Many users are facing this issue, and it is plain annoying. But don’t worry! I have gathered a bunch of troubleshooting hacks that will help you fix...
www.igeeksblog.com
How to Reset Your Mac's Bluetooth Module to Fix Connection Issues
Bluetooth is what your Mac uses to connect to wireless devices like keyboards, mice, trackpads, speakers, and other peripherals. Generally, it's...
www.macrumors.com
If nothing else works, assume that you migrated the problem over and consider a clean install.
And of course, you new machine is under warranty. Take it to an Apple genius and reproduce the problem. Let them work on it.
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Yes, been through all that and over an hour with Apple support. I spent over £150 on the Apple keyboard and mouse and never once had an issue with my MacBook. I don't think buying further devices should be an acceptable workaround
thanks for the info, I tried everything possible there. With the Apple support guy (who was great and really patient) we deleted all migrated info and also replicated the problem with a new user. Never had the issue with the same set up with my MacBook.Apparently this is not your first Mac to exhibit the problem. I presume you migrated from the old to the new, which probably brought the problem over. @4sallypat asked a good question. Here are some other resources:
If you can't connect your Magic Keyboard, Magic Mouse, or Magic Trackpad to your Mac - Apple Support
Try these steps to resolve issues with your Magic accessories.support.apple.com
Bluetooth devices disconnecting on Mac? Here’s how to fix it - iGeeksBlog
Does your Bluetooth device (wireless keyboard, trackpad, mouse, or headphones) randomly disconnect from Mac and go off the radar? You aren't alone! Many users are facing this issue, and it is plain annoying. But don’t worry! I have gathered a bunch of troubleshooting hacks that will help you fix...How to Reset Your Mac's Bluetooth Module to Fix Connection Issues
Bluetooth is what your Mac uses to connect to wireless devices like keyboards, mice, trackpads, speakers, and other peripherals. Generally, it's...
If nothing else works, assume that you migrated the problem over and consider a clean install.
And of course, you new machine is under warranty. Take it to an Apple genius and reproduce the problem. Let them work on it.
Which Big Sur OS version are you running ?
Which Apple KB & Mouse are you using ?
I'd like to replicate on my end...
That doesn't sound like a clean install. It doesn't take much in the way of mystery problems for me before I'm wiping a machine. Doesn't matter if it's Mac or Win 10.
That Bluetooth problem is a longer known problem.
It occurs when connected via wi-fi
and when using cheap non-shielded usb cables.
MacRumors posted an article on this now https://www.macrumors.com/2020/11/25/apple-m1-mac-owners-bluetooth-issues/
It occurs when connected via wi-fi
and when using cheap non-shielded usb cables.
MacRumors posted an article on this now https://www.macrumors.com/2020/11/25/apple-m1-mac-owners-bluetooth-issues/
I had nothing connected to USB, only one display connected via HDMI and Ethernet connection, still experienced the issue. My 2015 MBP never once suffered the issue with the same set up
Ok, replicated your setup with a full sized Magic keyboard and Magic mouse 1.
No issues with Bluetooth for the past 2 days.
Have you tried to wipe out the Mac and reinstall with a fresh Big Sur OS ?
Also, do you use WiFi for your Mac ?
I use a wired ethernet and turn off the WiFi....
I did all except fresh install, tried with nothing in the ports except 1 HDMI and ethernet. I have got a refund now, it should work with requiring workarounds IMO. Exact same set up with my MBP presents no issues. I'll wait until the M1(2?) supports two external monitors and make the leap then.