Sent a damaged macbook pro to apple!

[igouroum]

Hello.

Yesterday I sent my 13" 2010 Macbook pro to apple for repair.
I am unable to change the volume of the computer. All I get is a crossed-out volume sign.
Also, I occasionally get graphical artifacts when browsing the web or chatting on Skype, but, again, it's occasional.
Here are my concerns : My MBP has a cracked trackpad and a few dings on the side of it.
Could they refuse to service my system because of the poor physical condition?
What are the odds of them replacing my system because of the issues it's having?

Thanks,
Marc

 

[GGJstudios]

Could they refuse to service my system because of the poor physical condition?

If they determine that the physical damage contributed to the problems, yes.

What are the odds of them replacing my system because of the issues it's having?

Not likely, unless you've sent it in for repairs several times.

 

[pingfan59]

They might call MBP protective services on you for MBP abuse.

 

[igouroum]

One thing to note though. I live in Berlin, so there isn't an official apple store.
I actually handed it over to a reseller that will send it to some repair center, so they might be a little less severe about it all.. That's just what I'm hoping, refusing to face reality

Lol would be fun if they actually called the Macbook pro protection center xD

 

[randomrazr]

i invested ina speck hardshell, incase neoprene sleeve, moshi keyboard cover and palmgurd sodat **** dont happen lol

 

[Samuriajackon]

One thing to note though. I live in Berlin, so there isn't an official apple store.
I actually handed it over to a reseller that will send it to some repair center, so they might be a little less severe about it all.. That's just what I'm hoping, refusing to face reality

Lol would be fun if they actually called the Macbook pro protection center xD

I had an apple employee look at a MacBook and decided that the nail polish on the case contributed to the malfunctioning keyboard, wanted to charge me some 700 for the repair, but I've since taken it to the campus store and they diagnosed it and fixed it for free.