Sent a phone to gazelle...

joy_ng

macrumors member
Original poster
Sep 24, 2015
47
38
And they sent it back activation locked to someone else's iCloud account!

I sent back a phone that was wiped clean, and they told me that it was locked and they wouldn't pay more than $50 for it. So i told them to send it back and it was locked to an apple id that is not mine.

Thank goodness I bought it from the apple store and had the receipt.. Called apple and they are working on it for me.
 

JohnApples

macrumors 68000
Mar 7, 2014
1,506
2,357
Yikes! Pretty scary that something like that can happen. I was about to sell a phone for my friend on there last week. Don't even know what I would do if it came back locked to someone else's iCloud account. How does that even happen if they never sold it to anyone?
 
  • Like
Reactions: Applejuiced

Cergman

macrumors 6502a
Jan 1, 2013
852
303
my tesla
Is the serial number the same as the one you sent in? I'd be really interested in hearing if apple would unlock it since you have the original receipt. I hope they would.
 

Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,532
At the iPhone hacks section.
Yikes! Pretty scary that something like that can happen. I was about to sell a phone for my friend on there last week. Don't even know what I would do if it came back locked to someone else's iCloud account. How does that even happen if they never sold it to anyone?
Gazelle is in the business of selling used devices.
How and why would they icloud lock a device that they received from someone?
Then the phone is useless and they can't resel it and make a profit from this users used iphone.
Doesn't make sense. Probably more into this story....
 

Eileen89

macrumors 65816
Aug 12, 2014
1,145
338
I've sold a lot of phones to Gazelle and never once has this happened to me. They always give me the quoted amount and Mail my check out within one week of inspecting my phones. Not saying this didn't happen to you. Just that it sounds odd given Gazellels good reputation.
 

joy_ng

macrumors member
Original poster
Sep 24, 2015
47
38
Is the serial number the same as the one you sent in? I'd be really interested in hearing if apple would unlock it since you have the original receipt. I hope they would.
I called apple because all I could access is the imei. They matched the serial on my receipt to the serial of the phone that came up connected to the imei. I sent them the email copy of my receipt and they submitted it to the supervisors to be worked on.
 

joy_ng

macrumors member
Original poster
Sep 24, 2015
47
38
Gazelle is in the business of selling used devices.
How and why would they icloud lock a device that they received from someone?
Then the phone is useless and they can't resel it and make a profit from this users used iphone.
Doesn't make sense. Probably more into this story....
The phone was sent back to me, and when I tried to get into it, the phone said it had been locked to an apple id that is c_________@yahoo.com

I don't use yahoo and my apple id is at gmail. I am the only person who has ever used the phone.
 

joy_ng

macrumors member
Original poster
Sep 24, 2015
47
38
I've sold a lot of phones to Gazelle and never once has this happened to me. They always give me the quoted amount and Mail my check out within one week of inspecting my phones. Not saying this didn't happen to you. Just that it sounds odd given Gazellels good reputation.
This is the third device that I have sold to gazelle and I have previously never had any problems. I was shocked that this happened.
 

Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,532
At the iPhone hacks section.
The phone was sent back to me, and when I tried to get into it, the phone said it had been locked to an apple id that is c_________@yahoo.com

I don't use yahoo and my apple id is at gmail. I am the only person who has ever used the phone.
How would this icloud id get enabled then in this wiped device that you just send them?
And if they do it themselves then they will lose money and waste time mailing you back a useless phone that they can't sell.
 

joy_ng

macrumors member
Original poster
Sep 24, 2015
47
38
How would this icloud id get enabled then in this wiped device that you just send them?
And if they do it themselves then they will lose money and waste time mailing you back a useless phone that they can't sell.
I have no idea how it happened. If it was my id I could just log in. My husband's id is at gmail and it's only two of us in the household. I just wanted the money from the phone and instead I got a headache.
 

lordofthereef

macrumors G5
Nov 29, 2011
12,904
3,476
Boston, MA
Gazelle is in the business of selling used devices.
How and why would they icloud lock a device that they received from someone?
Then the phone is useless and they can't resel it and make a profit from this users used iphone.
Doesn't make sense. Probably more into this story....
Employees can screw up, purposely or not. I've had stores not want to offer exchanges even though they were in their policy and only corporate got me the exchange I was supposed to receive. IDK. This doesn't seem that crazy to me.

I just sent back three phones to TMO, was told to put them all in one box with the UPS label they sent me, only to call in last night to be told they should have been in three boxes and they also ova eno record of receiving the phones (despite me having a UPS tracking number stating it arrived 10/1). It happens. These companies are working with tens of thousands of phones. I am still waiting for a call back from a supervisor to handle my issue.
 

macduke

macrumors G4
Jun 27, 2007
10,972
14,677
Central U.S.
I literally just mailed off my price locked 128GB 6 Plus to Gazelle earlier today and this post makes me sick. I've never used them before. Oh man.
 

Eric8199

macrumors 6502a
Feb 27, 2009
764
139
I literally just mailed off my price locked 128GB 6 Plus to Gazelle earlier today and this post makes me sick. I've never used them before. Oh man.
Gazelle is great. You won't have any issues. The iPhone 6 Plus was my third phone I've sold through them.
 

Black05Hemi

macrumors regular
Feb 9, 2015
106
97
Somehow, my 6+ got icloud locked to an @yahoo.com address too. Don't ask me how, no clue. Apple rep said someone got ahold of your phone. Ok, if you say so. Had to email a copy of my purchase receipt, and they unlocked it for me.
 
  • Like
Reactions: joy_ng

OTACORB

macrumors 68000
Jun 21, 2009
1,526
1,009
Central, Louisiana
Sounds like someone at Gazelle is testing these phones and entering this information. I see no reason why now 2 people would have sent in phones and both came back locked to a @yahoo account.
 

markn16th

macrumors newbie
Oct 12, 2015
4
1
I've sold a lot of phones to Gazelle and never once has this happened to me. They always give me the quoted amount and Mail my check out within one week of inspecting my phones. Not saying this didn't happen to you. Just that it sounds odd given Gazellels good reputation.
i agree - ive sold several iPhones to Gazelle - never had a problem
 

eyeseeyou

macrumors 68040
Feb 4, 2011
3,051
1,430
I think apples trade in program will give up about $375 for a 6 plus 64gb but gazelle would give about $285.

Am I missing something?
 

joy_ng

macrumors member
Original poster
Sep 24, 2015
47
38
I think apples trade in program will give up about $375 for a 6 plus 64gb but gazelle would give about $285.

Am I missing something?
You are correct! I ended up going through the apple program instead, no hassles and more money. I am very satisfied with them.
 
  • Like
Reactions: eyeseeyou

Sigp232

macrumors regular
Sep 27, 2015
120
64
I use gazelle and icracked there both great with prompt payments. I get checkswhrn I sell devices from both sites in 10 days. Got 425 for my 6+ 128 from icracked last week.
Better than eBay IMO.
 

Sigp232

macrumors regular
Sep 27, 2015
120
64
I use gazelle and icracked there both great with prompt payments. I get checkswhrn I sell devices from both sites in 10 days. Got 425 for my 6+ 128 from icracked last week.
Better than eBay IMO.
Oops meant *I get checks
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.