Sent iPhone to Apple for warranty, arrived cracked?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by keaton85, Dec 5, 2016.

  1. keaton85 macrumors newbie

    Joined:
    Jul 31, 2012
    #1
    Sent my mint condition iPhone 6S into apple for warranty due to power issues. Dropped it off for UPS to pack and ship.

    Received a message for repair update stating the issue was incorrectly stated. Went to the repair site to see the phone with a smashed screen! It was NOT damaged when it left my hands.

    Anyone experience this? Switched at UPS? Or what? Very strange.
     
  2. ericwn macrumors 65816

    Joined:
    Apr 24, 2016
    #2
    Haven't experienced this myself but I'd call Apple if I were in this situation. Best success!
     
  3. jbachandouris macrumors 601

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #3
    This is why I am SO grateful to have a local Apple Store.

    If calling doesn't help, email Tim Cook and someone from Executive Relations will call you in a few days.

    Good luck!
     
  4. keaton85 thread starter macrumors newbie

    Joined:
    Jul 31, 2012
    #4
    This time of the year I really didn't want to end up at the mall. Ohh well!

    I actually talked with a senior adviser, which said they would call back. Never called back, service request closed, and phone back in transit!

    It's craziness. I will try and see if the UPS employee remembers the condition of the phone when I dropped it off.
     
  5. keaton85 thread starter macrumors newbie

    Joined:
    Jul 31, 2012
    #5
    Update: The second go around with a senior adviser has helped me! She sent-up a new repair order to replace the broken iPhone.

    I did confirm that the cracked iPhone was mine and not someone just swapping it out at UPS. So damaged in shipment? Weird..
     

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