Sent laptop in - still a problem!!

[djasmooth]

I don't even know what to do..

I sent my computer in the 22nd of December - just got it back today - said they couldn't find the problem!!!

Turn the laptop on - give it a few minutes - and the screen still is broken! After a few minutes it goes crazy and it gets stuck!

What do I do!!!!!!????

 

[MacDawg]

How close is the nearest Apple Store?

I know it may not be possible in your case, but I would take it to the Genius Bar personally and have them document the problem and submit it for repair.


Woof, Woof - Dawg

 

[spinnerlys]

Call Apple again and say that the laptop is still unusable?

 

[djasmooth]

Thanks!

I have a Genius appointment tomorrow - we documented it there - then sent it in from my house because I wanted to back up all my music and documents just in case! Called in with the exact repair ID number..

 

[Bill Gates]

Sometimes it takes multiple attempts to fix a problem. I just got my MBP back from the second repair attempt to fix a backlighting issue - so far so good. Since you have a picture documenting the problem hopefully they will just go ahead and replace whatever is broken.