Sent my iphone in for repairs--will I get a new one?

eye.surgeon

macrumors 6502
Original poster
Jul 12, 2007
409
27
California
I had the local apple store send my iphone for repairs (bluetooth stopped working). Will I get a new phone back from apple or will they pull my one week old phone apart and replace parts and send it back to me? Does anyone have experience with apple repairs that can comment?
 

iphoneluver

macrumors newbie
Jun 30, 2007
4
0
Don't obsess over it. Regardless of what they do you will get an iPhone back with working bluetooth :)

But if you can't help yourself you can always check to see if your serial number has changed.
 

marksman

macrumors 603
Jun 4, 2007
5,764
5
Don't obsess over it. Regardless of what they do you will get an iPhone back with working bluetooth :)

But if you can't help yourself you can always check to see if your serial number has changed.

What about the Dokken Sticker he placed on the back?

:D
 

sjb

macrumors regular
Jul 3, 2007
121
0
I had the local apple store send my iphone for repairs (bluetooth stopped working). Will I get a new phone back from apple or will they pull my one week old phone apart and replace parts and send it back to me? Does anyone have experience with apple repairs that can comment?
I will be sending my phone in very soon and I'm wondering the same thing. Please post what happens if you can.

Thanks,

-Steve
 

NightStorm

macrumors 68000
Jan 26, 2006
1,857
59
Whitehouse, OH
I sent mine back yesterday... they sent me one of the AppleCare ones (for free) to use until mine comes back. I must say, I didn't think my battery life was terribly bad (I sent it back because the usage stats never updated), but this new phone is amazing. I kinda don't want to send it back...

I will also say that I was very impressed by the whole transaction. They offered to allow me to return it to an Apple Store for an exchange, but there isn't one within a reasonable distance so they said they could handle it this way.
 

Muncle

macrumors member
Apr 16, 2007
31
0
I sent mine back yesterday... they sent me one of the AppleCare ones (for free) to use until mine comes back. I must say, I didn't think my battery life was terribly bad (I sent it back because the usage stats never updated), but this new phone is amazing. I kinda don't want to send it back...

I will also say that I was very impressed by the whole transaction. They offered to allow me to return it to an Apple Store for an exchange, but there isn't one within a reasonable distance so they said they could handle it this way.
I sent mine in for the same reason too! I mean, it was just annoying to have no usage stats, and I payed $600 to have a complete phone, so I figured I would have it repaired.

When I got the loaner, I got an 8 gig and my phone is a 4 gig. ha.

Well it says my repaired phone has shipped, I should receive it tomorrow or monday, i'll report back to say if it's new or repaired!
 

b-real

macrumors newbie
Jul 4, 2007
15
0
I sent mine in because the silent switch doesn't work. It was sent yesterday and today my repair status reads "product replaced - return pending"
 

Andrew.s

macrumors 6502
Jul 14, 2007
258
81
Inland Empire
Usually Apple will repair their products. The only way you'll get a new one is if you experience the same problem enough. That's what happened with an iBook I had and they replaced it and gave me the MacBook.
 

PowerFullMac

macrumors 601
Oct 16, 2006
4,000
0
Usually Apple will repair their products. The only way you'll get a new one is if you experience the same problem enough. That's what happened with an iBook I had and they replaced it and gave me the MacBook.
I better start breaking my iBook then! (Even though the warranty did expire about 3 years ago...:D)
 

b-real

macrumors newbie
Jul 4, 2007
15
0
Very impressed by apple service. I fedexed my iphone to them on Thursday and i got a new iphone via fedex saturday delivery. 2 day turnaround on a weekend, not too shabby :D
 

sjb

macrumors regular
Jul 3, 2007
121
0
Very impressed by apple service. I fedexed my iphone to them on Thursday and i got a new iphone via fedex saturday delivery. 2 day turnaround on a weekend, not too shabby :D
So, you're certain it is a new phone and not a refurb?

-Steve
 

eye.surgeon

macrumors 6502
Original poster
Jul 12, 2007
409
27
California
I just got what to me looks like a brand new phone shipped priority overnight. I suppose it could be a refurb but if it is I can't tell and I think I would be able to tell. Besides I doubt if there are very many refurbs available anyways so soon after launch.
 

NightStorm

macrumors 68000
Jan 26, 2006
1,857
59
Whitehouse, OH
Very impressed by apple service. I fedexed my iphone to them on Thursday and i got a new iphone via fedex saturday delivery. 2 day turnaround on a weekend, not too shabby :D
Same here... and mine is a new phone as well. I've always been satisfied when dealing with Apple's service departments.
 

EricNau

Moderator emeritus
Apr 27, 2005
10,648
31
San Francisco, CA
Usually Apple will repair their products. The only way you'll get a new one is if you experience the same problem enough. That's what happened with an iBook I had and they replaced it and gave me the MacBook.
That's only true for their computers. With iPods, you're almost always guaranteed a replacement.
 

Daiden

macrumors 6502a
Feb 25, 2007
532
0
Chicago, IL
Since this is a new product, keeping a faulty product helps Apple figure out what happened to make it faulty in the first place and helps them make future versions of that product better.

That's just what I'd figure, anyway.
 

jaw04005

macrumors 601
Aug 19, 2003
4,369
15
AR
Just a word of advice ...

Most likely Apple will replace your current phone with a replacement phone just because service is required so close to your purchase date.

However, be aware that you may not be receiving a "new" phone per say. As the AppleCare rep told me, they are specifically directed to refer to it as a "replacement phone."

The replacement phone does not come in a sealed box, and in my case the phone itself had cosmetic scratches and damage above the top speaker. It will ship in a shortened (as in height) version of the product box with no documentation, accessories or cables.

The replacement phone ships alongside a return box for the service phone (if you where eligible for a free service phone or paid the $30 for one).

If you are not satisfied with the replacement phone as is, you are still required to send the service phone back immediately. Then they put you through the entire repair process again, sending you a new service phone (collecting your credit card information again), new box to ship the product back, etc.
 

mmccaskill

macrumors 6502
Jan 3, 2007
349
0
Interesting because when I went to the Apple Store to get mine examined for battery charging issue and keyboard not working issue, they just swapped it for a brand new one. I saw them get one from behind the counter still wrapped in plastic. I had to return the box and all its contents from my old one but I got a new phone that works...so far.
 

sjb

macrumors regular
Jul 3, 2007
121
0
Just a word of advice ...

Most likely Apple will replace your current phone with a replacement phone just because service is required so close to your purchase date.

However, be aware that you may not be receiving a "new" phone per say. As the AppleCare rep told me, they are specifically directed to refer to it as a "replacement phone."

The replacement phone does not come in a sealed box, and in my case the phone itself had cosmetic scratches and damage above the top speaker. It will ship in a shortened (as in height) version of the product box with no documentation, accessories or cables.

The replacement phone ships alongside a return box for the service phone (if you where eligible for a free service phone or paid the $30 for one).

If you are not satisfied with the replacement phone as is, you are still required to send the service phone back immediately. Then they put you through the entire repair process again, sending you a new service phone (collecting your credit card information again), new box to ship the product back, etc.
I would definitely take issue with getting back a phone that had cosmetic damage. At that point in time, I would request that they send you a brand new phone through the Apple store. It is unacceptable to get a damaged item back, in my opinion.

-Steve
 

jaw04005

macrumors 601
Aug 19, 2003
4,369
15
AR
Interesting because when I went to the Apple Store to get mine examined for battery charging issue and keyboard not working issue, they just swapped it for a brand new one.
Yes, but this thread is referring to policies regarding AppleCare's mail-in service. Not the Apple Store. Unfortunately, many of us don't live anywhere near an Apple Store.
 

jaw04005

macrumors 601
Aug 19, 2003
4,369
15
AR
It is unacceptable to get a damaged item back, in my opinion.
It's very unacceptable. However, the Apple Store is currently showing a 2-4 week delay in shipment times. I could complain to customer or executive relations, but who wants to wait 2 weeks.

Of note, the Tier 1 rep was unable to process my second return because "there was no one available to assist me." This after being on hold for 30 minutes while he "consultated his supervisor" on how to proceed with a second repair and service phone.

I'm assuming the call center was closing? He told me to call back tomorrow, although he didn't know what time the iPhone support line would be open. :rolleyes: