Separate Apple IDs - Issues with profile picture missing on macOS and Apple TV

[zea]

I first noticed this when the multiple profiles feature came out on tvOS 13. I have a separate Apple ID for media & purchases, and one for iCloud thanks to the MobileMe days. The user shows up on my Apple TV, but no profile picture, just the initials. The user shows appropriately in the Home app with a profile picture, but because the account uses a separate Apple ID for purchases on the Apple TV, there is no profile picture, just the initials.

This goes for my Mac too - I notice the same thing in the Mac App Store. Just the initials. Now, if I log in to iCloud only (for both the account and purchases) on the Apple TV or the Mac, the profile picture shows up correctly. But then I don't have access to my purchases.

There IS a profile picture on iCloud.com for my purchases only Apple ID. This is the most infuriating bug and I wish Apple would just let us merge the accounts. Is this happening to anyone else? I've seen a few threads on Reddit about this and I have submitted the bug report to Apple, but I fear that us folks with two Apple IDs are going to have to live with this bug.

 

[RomanEmpire]

I have 3 profiles installed and my apple TV keeps on randomly switching around these.
anyone else having the same issue or an idea how to fix it?

 

[dlopes06]

I first noticed this when the multiple profiles feature came out on tvOS 13. I have a separate Apple ID for media & purchases, and one for iCloud thanks to the MobileMe days. The user shows up on my Apple TV, but no profile picture, just the initials. The user shows appropriately in the Home app with a profile picture, but because the account uses a separate Apple ID for purchases on the Apple TV, there is no profile picture, just the initials.

This goes for my Mac too - I notice the same thing in the Mac App Store. Just the initials. Now, if I log in to iCloud only (for both the account and purchases) on the Apple TV or the Mac, the profile picture shows up correctly. But then I don't have access to my purchases.

There IS a profile picture on iCloud.com for my purchases only Apple ID. This is the most infuriating bug and I wish Apple would just let us merge the accounts. Is this happening to anyone else? I've seen a few threads on Reddit about this and I have submitted the bug report to Apple, but I fear that us folks with two Apple IDs are going to have to live with this bug.

Same issue for me too. I have separate Apple IDs and my profile photo does not show up in tvOS and macOS App Store, but will show everywhere else just fine.

 

[zea]

Has this fixed for anyone? Even with the update today, no dice. No response either from Apple.

 

[orbital~debris]

I found that by removing the user from Home, and then re-inviting them, got the user's Apple ID image to reappear.

 

[katbel]

Same bug for me as well!! I guess all MobileMe users have the same issue on the apple TV.
Today I changed my Payments method and lost my icon/avatar on all iOS devices but for now still working on Mac
and Contacts. Tried everything possible : what a nightmare! One day will come back 😡

 

[HDFan]

I have a separate Apple ID for media & purchases, and one for iCloud thanks to the MobileMe days

Any difference if you combine the accounts via family sharing?

 

[katbel]

Any difference if you combine the accounts via family sharing?

I tried and added it as you suggested : welcome" myself with a different email" to my family ...but nothing changed so far
Not even iCloud is keeping my avatar, in any of my devices. The only one is keeping it, it is an old iPhone that is still on iOS 13

 

[zea]

Any difference if you combine the accounts via family sharing?

That does work, but unfortunately we have a family with all 6 slots filled up (luckily they let you add the main store account as an additional). Wish they’d just let us merge.

 

[Audit13]

I have 4 iTunes accounts for 4 different countries. To make it easier to switch between accounts on my Apple TV 4K box, I added each country's flag as my profile picture. Now, when I go to switch accounts, it is easier because I base my choice on the flag. These did not appear on my Apple box until I signed into iCloud for each account.