Separate Email Threads Combined in Mail app

[B.Fowler]

I've had an issue with my mail app combining completely different email threads into one email on my mail app for years. This problem has persisted across various versions of iOS, and followed me across 3 phones.

These photos show examples. On my computer, the mail app shows everything correctly, in this case, an email thread between me and Sam. The screen shot from my phone, shows that same email thread is now combined with emails from Sam, Donna, Denise and like 3 other people. Needless to say, it's extremely frustrating to follow these threads and go back to recall what was said. Again, there's no mixup on my computer Mail app, only ever on the phone.

Has anyone ever heard of this issue or know anything about it? I can't seem to find any info on it so figured I'd finally post here after all this time. Willing to try anything.

Thanks!

Ben

 

[0128672]

It might be helpful to know what phone and iOS version you're on, your phone's Mail app threading settings, and the troubleshooting steps you've tried.

 

[TonyC28]

I’m having an opposite-ish problem. I can’t get my emails to organize by thread at all. I recently restored my phone so maybe there’s a setting I missed. I have “organize by thread” turned on.