Serial Number lost after El Capitan update

yelver

macrumors newbie
Original poster
Oct 6, 2015
6
0
My Macbook Pro Retina Late 2013 4 gb has lost its serial number on the software side after the El Capitan update from App Store. I directly jumped to El Capitan from Mavericks. Now I can not log in on any Apple service (e.g. Facetime, Appstore, iTunes, iBook...). I do not want to go Apple Store since my warranty ended and this is not a crucial thing for me(I am not using Apple services that much, generally using Windows 10 except long lasting note taking and internet surfing with battery). I've heard something like Blank Board Serializer can fix the issue. Is there anyone who faces something like that?
 

chscag

macrumors 68040
Feb 17, 2008
3,737
1,293
Fort Worth, Texas
My Macbook Pro Retina Late 2013 4 gb has lost its serial number on the software side after the El Capitan update from App Store. I directly jumped to El Capitan from Mavericks. Now I can not log in on any Apple service (e.g. Facetime, Appstore, iTunes, iBook...). I do not want to go Apple Store since my warranty ended and this is not a crucial thing for me(I am not using Apple services that much, generally using Windows 10 except long lasting note taking and internet surfing with battery). I've heard something like Blank Board Serializer can fix the issue. Is there anyone who faces something like that?
Lost the serial numbers to what? If you're referring to certain programs that require a serial number to install or activate, you should have copies of the original. You don't need a serial number to log in to the App store, iTunes, iBook, or FaceTime. If you lost your password to your Apple ID, call Apple Customer Service. (Sorry, but your question is hard to understand.)
 

yelver

macrumors newbie
Original poster
Oct 6, 2015
6
0
Hey chscag. My mac does not have a serial number on the "about this mac" menu. According to my research through internet if your macbook does not have a serial number it would not connect to Apple services. I do not have a problem with Apple ID, I am inputting the correct e-mail address and password in iTunes or Appstore or iBook or FaceTime and I just can not log in. A blurry wheel that states log in process is continuing(not spinning pin wheel) spins till the end of the time, and I can not log in. Please let me know if you have a solution...
 

BaggieBoy

macrumors 6502
May 29, 2012
480
155
UK
I have no serial number either (not sure when it disappeared), however I've not had any issues. I can log on to the AppStore, iTunes and iBooks fine.
 

yelver

macrumors newbie
Original poster
Oct 6, 2015
6
0
When i checked console it is spamming "certificate not yet generated." I do not know whether were there any serial number on my mac when I was on Mavericks and Yosemite but all apple services were working fine before I was upgraded into the El Capitan... I think the only solution is to take my Mac to Apple Store or not using Apple services...
 

yelver

macrumors newbie
Original poster
Oct 6, 2015
6
0
I contacted and they told me I shall take my macbook to nearest apple store for serialising the serial on the case. But the thing is nearest Apple store is 500 miles away from me, so I want to solve this issue by myself.
 

yelver

macrumors newbie
Original poster
Oct 6, 2015
6
0
I am really out of luck. Thought Blank Board Serialiser worked but at the end of the process I got an error "internal error 460: 0". Best is using Windows 10 as daily driver until I can go to Apple Store maybe. Thanks all!
 

chscag

macrumors 68040
Feb 17, 2008
3,737
1,293
Fort Worth, Texas
I am really out of luck. Thought Blank Board Serialiser worked but at the end of the process I got an error "internal error 460: 0". Best is using Windows 10 as daily driver until I can go to Apple Store maybe. Thanks all!
Your problem is really strange. The only time I've seen a serial number disappear is when the logic board on a Mac was changed out and the tech forgot to write the serial number to the firmware on the logic board.
 
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dan1eln1el5en

macrumors 6502
Jan 3, 2012
380
23
Copenhagen, Denmark
if you are talking about the serial reported in "About this Mac" it's just read from a plist file and is not "settled" -in a way it means it can be changed by the user easily.
it's probably just a corrupted plist, find it, delete it and the mac will recreate a new one.
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
30,419
10,224
California
if you are talking about the serial reported in "About this Mac" it's just read from a plist file and is not "settled" -in a way it means it can be changed by the user easily.
it's probably just a corrupted plist, find it, delete it and the mac will recreate a new one.
You are mistaken. That serial number is hard coded into the logic board firmware. Apple has a utility they use to set the serial number when the logic board is replaced.
 
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