Serial numbers in use?

Hi All,

Just a quick couple of questions... I bought FCS2 version 6.0.1 with my last year for editing with my MBP and Sony A1... i have since upgraded my cam to a Sony EX1 but im having problems... Iv'e installed the EX Browser software but i cannot load any clips to Final Cut Studio 2... I have been told to download some upgrades/dates from the apple download... Heres the prob

Im trying to register the software and tap in the serial number (the really long one...E333-JFR- blah blah blah) but it doesnt seem to recognise my number saying theres an error and the administrators have been informed ??? This was a legit purchase from Bath apple store UK ???

Anyone got any hints tips ideas or advice

Thank you

Dean