Serial

Mac7

macrumors 6502a
Original poster
Jun 14, 2009
772
40
I have a 2011 MacBook Pro with AppleCare on it. I had it repaired about a month ago. Now when I go to check the warranty status I get this message "We're sorry, the number you have provided cannot be found in our records. Please verify the number and try again, or contact us."
 

mkrishnan

Moderator emeritus
Jan 9, 2004
29,777
12
Grand Rapids, MI, USA
Did the logic board get replaced? AFAIK that changes the product SN. You may just have to call them and make sure they know about your new SN (they may check with whoever fixed the computer or make you fax the form to them or something).
 

iThinkergoiMac

macrumors 68030
Jan 20, 2010
2,666
4
Terra
I agree. Make sure the serial number on the bottom case of your computer and the one from About This Mac... match. Changing the logic board DOES change your serial number.
 

kaioshade

macrumors regular
Nov 24, 2010
108
22
Changing the logic board should NOT change your serial number. When logic boards are replaced, they come blank, a new serial number is then flashed onto the board by the ASP.

They might have mistyped the serial when they were flashing the serial however, which in that case, you need to get the board replaced again. Flashing is a one time procedure, most ASP's do not have the method to erase the board.
 

maflynn

Moderator
Staff member
May 3, 2009
65,496
31,531
Boston
Changing the logic board should NOT change your serial number. When logic boards are replaced, the.
From what I've seen here and elsewhere this is not uncommon. Being that this only pertains to the warranty and apple has a record of the repair, its not a huge issue. They can update the serial # the next time he brings it in.
 

Mal

macrumors 603
Jan 6, 2002
6,251
17
Orlando
If you have time, you can just take it back to the Apple Store and ask them to set the serial number on the new logic board, they obviously forgot to do that. Shouldn't take them more than a few minutes. It's not a big deal overall if they don't, but it's nice for those little features (and some of their diagnostics won't run without doing that, so it could cause them issues if you have more service done later).

jW