Series 4 won’t update

[Waterman316]

Trying to update my series 4 to 5.0.1 and keep getting this error message. Reset both the phone and the watch, phones on WiFi and connected to watch...watch is on charger and at 97%. Any ideas?

 

[MickeyVee]

I had something similar but not the exact message. Apparently the iPhone could not connect to the watch even though everything looked OK. After some investigation, I put the watch into airplane mode and then back again. From what I've read, you nay have to do this a few times. {toggle Airplane Mode} It worked for me.
Apparently it resets the connections to the iPhone.. good luck.

 

[dotzero123]

Online Chat with Apple support? Maybe they can offer some troubleshooting suggestions.

 

[Waterman316]

That will be my next step. Usually they just say restore everything. Was hoping someone here would know a trick lol

 

[dotzero123]

Hopefully an apple whiz will come by w/ some good suggestions. It's a bummer but I'm sure it'll get worked out. Just out of curiosity, did you update your phone before pairing? What phone are you using?

 

[Waterman316]

Hopefully an apple whiz will come by w/ some good suggestions. It's a bummer but I'm sure it'll get worked out. Just out of curiosity, did you update your phone before pairing? What phone are you using?

Xs max. I usually update everything the day the updates come out.

 

[dotzero123]

You're definitely not the only one having this issue. I think that they were referencing the s3 but there is a thread titled watchOS 4.3.2 update fail on the apple community site. He mentioned that ultimately apple sent him a replacement. The latest post was from 9/18.

 

[Waterman316]

Yea I just read about that. Hopefully that doesn’t happen here. I believe he said that the replacement wouldn’t update either.

 

[dotzero123]

With an XS Max and new watch they'll have to get you working. Best of Luck!

 

[Waterman316]

Thanks. Trying a restore now. From back up. If that doesn’t work, I’ll restore again and set up as new. If that doesn’t work I’ll contact apple
[doublepost=1538705503][/doublepost]Ends up restoring and setting up as new. Got it to update. Although I think what worked was bringing my iPhone and watch downstairs to download the update. Stood right next to my router and it went right through. Alls good now, and I guess at least I have a fresh install lol