Series 5 SS Landfill?

[Fozziebear40]

The battery on my Series 5 SS doesn't get me through the day anymore. The battery health is still showing at 80% though. I explained this to Apple on a web chat and they said...

I arranged to send it in, paid £102.44 for the battery replacement. Box sent out, returned to Apple and they have just returned it to me and said in the service notes... "Your watch is operating above 80% of capacity. We provide battery service only for Watches operating at less than 80% of capacity." What happens to those on 80% exactly?

I want to escalate this, but really I might just do what Apple want me to do and buy another Watch! I'll have £70 part exchange and the £102 I won't be spending on a battery to put towards it.

 

[MacCheetah3]

Does the runtime last an entire day? That’s what’s important.

I realize it’s going to be different if you use the always-on display feature, for example, but my SE is also at an estimated 80% battery capacity and I can finish a day (~6 AM to ~11 PM, ~0600 to ~2300) with ~20% to ~50% battery charge remaining. Obviously, much of that depends on the amount of activity (e.g., workouts) tracking.

In other words, don’t get caught up on that single number (i.e., battery health).

 

[BugeyeSTI]

The battery on my Series 5 SS doesn't get me through the day anymore. The battery health is still showing at 80% though. I explained this to Apple on a web chat and they said...

View attachment 2407595

I arranged to send it in, paid £102.44 for the battery replacement. Box sent out, returned to Apple and they have just returned it to me and said in the service notes... "Your watch is operating above 80% of capacity. We provide battery service only for Watches operating at less than 80% of capacity." What happens to those on 80% exactly?

I want to escalate this, but really I might just do what Apple want me to do and buy another Watch! I'll have £70 part exchange and the £102 I won't be spending on a battery to put towards it.

View attachment 2407601

Apples policy is they won't replace the watch unless it's below 80% capacity. They do this because they don't replace the battery, they give you a refurbished watch. So essentially, you're getting a like new watch for the cost of the battery replacement. From the many threads started on this very forum dealing with this subject, Apple doesn't budge on this policy. My watch has been stuck on 80% for around 8 months so I understand your dilemma. My watch does last all day so it hasn't been a problem for me. Whoever sent that message to you was wrong about the policy and gave you bad information unfortunately..

 

[MacCheetah3]

My watch does last all day so it hasn't been a problem for me.

Exactly. Just continue to utilize/enjoy it.

Whoever sent that message to you was wrong about the policy and gave you bad information unfortunately..

Indeed.

 

[estockme]

I came here to check about this exact issue- I've been wearing my watch (also a 5) less and less because capacity is down to 70%. Between 100$ to get a new battery or 200+ for an exchange for a refurbished newer watch I would rather keep this one going as long as possible. Took it to an authorized repair shop a few days ago and they told me (apparently incorrectly) I'd have to pay the full cost of a new watch.

 

[BugeyeSTI]

I came here to check about this exact issue- I've been wearing my watch (also a 5) less and less because capacity is down to 70%. Between 100$ to get a new battery or 200+ for an exchange for a refurbished newer watch I would rather keep this one going as long as possible. Took it to an authorized repair shop a few days ago and they told me (apparently incorrectly) I'd have to pay the full cost of a new watch.

That doesn't sound right. If you take it to Apple, they will do the "battery replacement" which is actually a watch replacement for the $100 listed on there repair website.. Try a different store if possible or you could send it in to Apple directly like the OP.

 

[Fozziebear40]

Hi, thanks for your replies. Unfortunately it only lasts from about 7.30am until roughly 2.00pm with AOD on, maybe another hour with it off. I put it on charge at 3.00pm today at 2%. It isn't really useable like that.

I think I will wait for the launch of Series 10, see what the prices are then for Series 9 and refurbs and part exchange it and put the battery cost to a new one.

 

[goldmac2006]

Hi, thanks for your replies. Unfortunately it only lasts from about 7.30am until roughly 2.00pm with AOD on, maybe another hour with it off. I put it on charge at 3.00pm today at 2%. It isn't really useable like that.

I think I will wait for the launch of Series 10, see what the prices are then for Series 9 and refurbs and part exchange it and put the battery cost to a new one.

If they deny you for an Apple Watch battery replacement and you are certain that you need a new Apple Watch, you can trade it in for store credit or find a doorbuster deal for a new one. Many retailers have the best deals on stainless steel Apple Watches, up to Apple Watch Series 8 and you can still get blood oxygen in the Watch as well.

I had the same issue with my Apple Watch Series 1 after seven years, since I had it for about 5 years the Watch dies at the end of the day. Once it went to the point I had to replace it with my S6, I had to start carrying a power bank and the magnetic charging cable in my work bag and charge it during lunch break. If I didn’t bring it along the Watch dies after three hours of use.