Hey, my M1 Macbook Pro has issues with both kernel panics and my mouse freezing.
It's at the point where it's really affecting my workflow.
However, I can only imagine the dumb, painful, pointless troubleshooting that awaits me at Apple's technical support line - so I'd prefer to fix things here, myself, if possible.
Initially, I noted that my Logitech MX Master 2S mouse will randomly stop moving for 10-20 seconds.
My trackpad will still work - it's just the external mouse that stops moving.
As this mouse has worked perfectly until now, I figured it was broken (two years in) and ordered the new MX Master 3 Mac.
Same issue.
Also, I now regularly come back to my Macbook and discover my external Phillips 4K monitor (connected via USB-C/Displayport) has been 'forgotten' and is no longer connected.
I unplug and replug... and I'm greeted with a frozen screen, a pink flash - and an instant restart.
Kernel message is pasted here.
I wondered if my Caldigit Soho USB dock (plugged into the second USB-C port) or any of the hard drives or MIDI controllers connected are causing issues.
However, I've unplugged the dock and still get the constant mouse-hanging issue.
None of this is acceptable - I bought a $2.5K machine to run my marketing agency.
I do not appreciate realising that I'm Tim Cook's guinea pig to experiment with his new, unfinished BETA toy.
Any tips or advice?
It's at the point where it's really affecting my workflow.
However, I can only imagine the dumb, painful, pointless troubleshooting that awaits me at Apple's technical support line - so I'd prefer to fix things here, myself, if possible.
Initially, I noted that my Logitech MX Master 2S mouse will randomly stop moving for 10-20 seconds.
My trackpad will still work - it's just the external mouse that stops moving.
As this mouse has worked perfectly until now, I figured it was broken (two years in) and ordered the new MX Master 3 Mac.
Same issue.
Also, I now regularly come back to my Macbook and discover my external Phillips 4K monitor (connected via USB-C/Displayport) has been 'forgotten' and is no longer connected.
I unplug and replug... and I'm greeted with a frozen screen, a pink flash - and an instant restart.
Kernel message is pasted here.
I wondered if my Caldigit Soho USB dock (plugged into the second USB-C port) or any of the hard drives or MIDI controllers connected are causing issues.
However, I've unplugged the dock and still get the constant mouse-hanging issue.
None of this is acceptable - I bought a $2.5K machine to run my marketing agency.
I do not appreciate realising that I'm Tim Cook's guinea pig to experiment with his new, unfinished BETA toy.
Any tips or advice?