Serious Mac Pro Issue

Discussion in 'Mac Pro' started by ildondeigiocchi, May 2, 2009.

  1. ildondeigiocchi macrumors 6502a

    ildondeigiocchi

    Joined:
    Dec 30, 2007
    Location:
    Montreal
    #1
    Ok so here's the deal. Lately (started this morning), I've been getting some weird startup problems during startup. When pressing the start button, the fans spin to the max endlessly, most of the time the screen stays black without the Apple chime and computer doesn't start. After three times of shutting it down, it usually starts but performance isn't quite the same and i immediately get this error.


    Sat May 2 14:19:21 2009
    panic(cpu 6 caller 0x001A9C68): Kernel trap at 0x00a42002, type 14=page fault, registers:
    CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x0138c000, CR4: 0x00000660
    EAX: 0x00000000, EBX: 0x00000000, ECX: 0x00000000, EDX: 0x00537048
    CR2: 0x00000000, EBP: 0x36fd3e48, ESI: 0x0428a800, EDI: 0x03b18000
    EFL: 0x00010202, EIP: 0x00a42002, CS: 0x00000008, DS: 0x03b10010
    Error code: 0x00000000

    Backtrace (CPU 6), Frame : Return Address (4 potential args on stack)
    0x36fd3bc8 : 0x12b4f3 (0x45b13c 0x36fd3bfc 0x1335e4 0x0)
    0x36fd3c18 : 0x1a9c68 (0x464700 0xa42002 0xe 0x463eb0)
    0x36fd3cf8 : 0x1a038d (0x36fd3d10 0x216 0x36fd3e48 0xa42002)
    0x36fd3d08 : 0xa42002 (0xe 0x48 0x3b10010 0x4260010)
    0x36fd3e48 : 0x412976 (0x428a800 0x3bd6f80 0x1 0x3ecd96)
    0x36fd3ea8 : 0x414219 (0x3bd6f80 0x428a800 0x3faf820 0x409f1f)
    0x36fd3f28 : 0x413a7d (0x3bd6f80 0x425f340 0x0 0x3f1bef)
    0x36fd3f78 : 0x415111 (0x3bd6f80 0x8 0x36fd3fac 0x1)
    0x36fd3fc8 : 0x1a017c (0x4144db0 0x0 0x1a30b5 0x3a0d208)
    Backtrace terminated-invalid frame pointer 0
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.iokit.IONDRVSupport(1.7.1)@0xa40000->0xa4dfff
    dependency: com.apple.iokit.IOPCIFamily(2.5)@0x67f000
    dependency: com.apple.iokit.IOGraphicsFamily(1.7.1)@0x9d1000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    9G55

    Kernel version:
    Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386
    System model name: MacPro3,1 (Mac-F42C88C8)


    or




    Sat May 2 11:18:38 2009
    panic(cpu 5 caller 0x001A9C68): Kernel trap at 0x371d3002, type 14=page fault, registers:
    CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x00ce6000, CR4: 0x00000660
    EAX: 0x00000000, EBX: 0x00000000, ECX: 0x00000000, EDX: 0x00537048
    CR2: 0x00000000, EBP: 0x36c03e48, ESI: 0x042ae800, EDI: 0x035e6780
    EFL: 0x00010202, EIP: 0x371d3002, CS: 0x00000008, DS: 0x035e0010
    Error code: 0x00000000

    Backtrace (CPU 5), Frame : Return Address (4 potential args on stack)
    0x36c03bc8 : 0x12b4f3 (0x45b13c 0x36c03bfc 0x1335e4 0x0)
    0x36c03c18 : 0x1a9c68 (0x464700 0x371d3002 0xe 0x463eb0)
    0x36c03cf8 : 0x1a038d (0x36c03d10 0x202 0x36c03e48 0x371d3002)
    0x36c03d08 : 0x371d3002 (0xe 0x48 0x35e0010 0x3c20010)
    0x36c03e48 : 0x412976 (0x42ae800 0x36b1300 0x1 0x3ecd96)
    0x36c03ea8 : 0x414219 (0x36b1300 0x42ae800 0x3c2ccc0 0x409f1f)
    0x36c03f28 : 0x413a7d (0x36b1300 0x3d91e40 0x0 0x3f1bef)
    0x36c03f78 : 0x415111 (0x36b1300 0x8 0x36c03fac 0x1)
    0x36c03fc8 : 0x1a017c (0x3db88e0 0x0 0x1a30b5 0x3589048)
    Backtrace terminated-invalid frame pointer 0
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.iokit.IONDRVSupport(1.7.1)@0x371d1000->0x371defff
    dependency: com.apple.iokit.IOGraphicsFamily(1.7.1)@0x3740f000
    dependency: com.apple.iokit.IOPCIFamily(2.5)@0x2dca9000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    9G55

    Kernel version:
    Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386
    System model name: MacPro3,1 (Mac-F42C88C8)



    Any idea on what it might be. I'm sure that it's something serious. Applecare says they have no clue what it is and that I have to bring it into the store. Has this happened to anyone else?
     
  2. UltraNEO* macrumors 601

    UltraNEO*

    Joined:
    Jun 16, 2007
    Location:
    近畿日本
    #2
    Have you tried reseating the memory? or the daughter boards?
     
  3. ildondeigiocchi thread starter macrumors 6502a

    ildondeigiocchi

    Joined:
    Dec 30, 2007
    Location:
    Montreal
    #3
    You mean taking the riser cards and putting them back in? If that is the case then no. THe applecare agent made me reset the PRAM which only ended up worsening things. I also repaired the HDD which proved to pass as being OK. So it can't be the HD. I got my 8800 GT replaced two weeks ago by the Apple Store so I don't think it's the video card. I believe it's a CPU malfunction/failure. If this is the case, what will Apple do? Will they replace my CPU or send me a new Mac Pro?
     
  4. UltraNEO* macrumors 601

    UltraNEO*

    Joined:
    Jun 16, 2007
    Location:
    近畿日本
    #4
    CPU failures aye.. Well, it'll depends on the age of your system, it's history (if any) and various other aspects... does it have AppleCare if it's outside 12months? Is it inside the 14 days exchange period (for new machines).. etc..

    I can tell you, it's less likely for Apple to send you a "swap out", cause that's not how they operate. Usually Apple will want your machine back so they can fix issues and glitches, often the turn around is 7-14days. IF it's inside the 14days, it's more likely they build you another and charge you for it, then they'll give you refund once the old one is returned. Alternatively, return it to the AppleStore for a immediate exchange/refund.
     
  5. ildondeigiocchi thread starter macrumors 6502a

    ildondeigiocchi

    Joined:
    Dec 30, 2007
    Location:
    Montreal
    #5
    I do have 3 year AppleCare plan. My Mac Pro is the Early 2008 model and was purchased in January 08 and I started using it in Feb. of 08. So it's just a little more then 12 months old. I do some gaming in Windows occasionally, but nothing that is CPU intensive besides iMovie for HD movies.
     
  6. ildondeigiocchi thread starter macrumors 6502a

    ildondeigiocchi

    Joined:
    Dec 30, 2007
    Location:
    Montreal
  7. ayeying macrumors 601

    ayeying

    Joined:
    Dec 5, 2007
    Location:
    Yay Area, CA
    #7
    Bring it into the store because its a hardware issue, meaning even if we know what it is, you can't fix it without replacing the part.
     
  8. djjclark macrumors regular

    Joined:
    Feb 17, 2008
    #8
    Have you tried booting in safe mode or creating a new user account to run in? Looks like a pci/graphics card issue. reseat video card and make sure gpu power cord is plugged in well.
     
  9. shroud macrumors member

    Joined:
    Sep 24, 2007
    #9
    Yeah, I agree. It looks like your graphics card.
     
  10. ildondeigiocchi thread starter macrumors 6502a

    ildondeigiocchi

    Joined:
    Dec 30, 2007
    Location:
    Montreal
    #10
    Ok guys it's official my Mac Pro longer starts. I'm really worried because I never backed up any of my files. I know the HDD is fine because ran several tests and it proved to be OK. All I really care about are my iPhoto pictures. I have a spare 2006 Blackbook on hand. Is there any way to get the pictures from my MP's hard drive onto my Macbook? I guess the problem was more serious than I initially thought.
     
  11. kellen macrumors 68020

    kellen

    Joined:
    Aug 11, 2006
    Location:
    Seattle, WA
    #11
    Could try target disk mode, requires a firewire connection.

    Just saw it won't boot, so this won't work.

    Unless you need your information now, just take it out and give it to the apple store with a different HD installed that they can install the OS on. Then you won't lose the data and can swap it out when fixed.
     
  12. XnavxeMiyyep macrumors 65816

    XnavxeMiyyep

    Joined:
    Mar 27, 2003
    Location:
    Washington
    #12
    What happens when you try to start it? Does it freeze at any one point?

    You can boot it while holding T and it will turn into a target firewire drive (that is, if it can get to that point) and you could then hook it up to your Macbook with firewire and drag your files off like a hard drive.
     
  13. edgew8 macrumors regular

    edgew8

    Joined:
    Dec 8, 2008
    #13
    Someone may have a better solution but you could buy a SATA external hard drive CASE (not an external with a hardrive) and put your mac pro's HDD in there.
    Then do a target disk mode boot with it on the blackbook or just boot the blackbook normally and plug in the external and start moving your photos over to the blackbook's HDD.
     
  14. ildondeigiocchi thread starter macrumors 6502a

    ildondeigiocchi

    Joined:
    Dec 30, 2007
    Location:
    Montreal
    #14
    Ok so I just want to keep you guys updated on the problem. I took my Mac Pro to the Apple Store and I showed them the problem. The Genius said that it was a burnt PCI-Express slot so they are now going to have to change the entire logic board. When I heard it was the logic board, I was expecting him to say that Apple would send me a new Mac Pro but I guess that was just me being a little to hopeful:rolleyes: Although I have read that others got lucky and got a whole new system.
     
  15. djjclark macrumors regular

    Joined:
    Feb 17, 2008
    #15
    I would be careful about putting your video card back in - generally connectors dont short out for no reason and your new card is the most likely culprit. Make sure they check out your system thourougly or you will be needing a another MB and a video card.
     
  16. ildondeigiocchi thread starter macrumors 6502a

    ildondeigiocchi

    Joined:
    Dec 30, 2007
    Location:
    Montreal
    #16
    I still didn't put in the new video card, the ATI RADEON 4870, because I was waiting for the official drivers to be released from Apple. The problem was caused last time when I brought it to the Apple Store, they replaced my 8800GT and put a "new" one in. Ever since I haven't opened up my case. So it can't be me who screwed up the logic-board.
     
  17. djjclark macrumors regular

    Joined:
    Feb 17, 2008
    #17
    By new I meant the 8800 you just had swapped by Apple - odds are there is/was something wrong with it and if they put it back in to the new MB you are likely to see a repeat of this problem.
     
  18. giffut macrumors 6502

    Joined:
    Apr 28, 2003
    Location:
    Germany
    #18
    Well, ...

    ... this sounds very typical: The card probably wasn´t pushed right, the power connector loose. Just open up your Mac Pro and reseat the card. It´s nothing to worry about. Just touch your cat or girlfriend first, so static electricity is gone (somewhere else).
     
  19. Dr.Pants macrumors 65816

    Dr.Pants

    Joined:
    Jan 8, 2009
    #19
    Well... Something positively charged, get the excess electrons off of you. Make sure the MP is unplugged, though.
     
  20. ildondeigiocchi thread starter macrumors 6502a

    ildondeigiocchi

    Joined:
    Dec 30, 2007
    Location:
    Montreal
    #20
    The problem is solved since they're putting in the 4870 for me so the 8800 will be resting in a box. Any buyers...lol:D
     
  21. ildondeigiocchi thread starter macrumors 6502a

    ildondeigiocchi

    Joined:
    Dec 30, 2007
    Location:
    Montreal
    #21
    Ok guys I need your help. The AppleStore lead genius who did my repair called to say it was finished and that she installed the ATI 4870 in my Mac Pro. She said she ran diagnostics and that everything was fine except she said that the 4870 was getting some squares on the screen upon bootup because it hadn't received a "firmware update" as she called it which I am supposing is 10.5.7 which Apple still hasn't sent us. She said that because I kept my HDD at home and didn't leave it at the Apple Store, all I had to was download the firmware update. Problem is the firmware update DOESN'T EXIST!!! What should I do? Should I make her keep the 4870 inside or not? Will it make a big difference? Will it void a warranty? It just makes me laugh how clueless even geniuses at Apple can be at times:rolleyes:
     

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