Serious Macbook Pro Issues(s)/Saga, advice needed

Discussion in 'Mac Pro' started by afields, Jun 7, 2006.

  1. afields macrumors 6502


    Mar 1, 2004
    I seem to be having the worst luck with my mac....I bought it 3 months ago, and for the first month every thing was great.

    Then I started having these random shutdowns; this is with stock ram. So I thought ok, I'll send it in...they replaced the logic board and some cabling. Ok, get it back...turn it on, it freezes after boot up. Awesome. Turn it on again, works fine for a couple days, then freezes some more. Ok, I send it back again. They replace the ram and reinstall the OS. Get it back yesterday...screen starts flickering and showing these weird horizontal lines!!!!!

    Two repairs and worse each time! I call the product "specialist" and raise hell, demanding a new computer (in a tactful, logical way)...he says he can't do that and recommends I take it to an apple store (90 miles away) to get it looked at. I will go there tomorrow if work permits. At this point I just want a new computer...I don't want to send it for repair a third time where it *may* be a week. I literally cancelled a gig (I'm a musician) because I didn't have Logic 7 to use, and this is the only computer I have. How do I convice these guys just to replace my computer?!?! Help!
  2. DSL Steve macrumors member

    Nov 12, 2005
    Every state has a consumer goods lemon law. I believe in most areas, Apple uses this general (internal) policy regarding their repairs; After three failed attempts to repair one of their products the customer can receive a replacement if requested.

    In other words, if its not 100% after your screen issue repair, politely ask for replacement. Remember to be nice-you can catch more flies with sugar than you can with salt. ;)

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