Serious problem: iPhone no longer works after update!!

[skeen]

Hey all,

Quite frustrated here. I updated to the new 3.0.1, and at some point an error popped up saying "Unknown error 21". Fair enough I thought, restart my iPhone and update some other time.

Now it just goes into DFU mode, and itunes tells me I have to restore it. But when I do that, guess what error I get? "Unknown error 21".

What a huge mistake updating was! Now I have no working phone!

Any idea what I can do to resolve this? Thanks.

 

[PhightinPhils26]

Try pushing and holding the top button and home button to reset the phone it will reboot and tell you to restore... Try again. I updated with no problem...

 

[skeen]

Try pushing and holding the top button and home button to reset the phone it will reboot and tell you to restore... Try again. I updated with no problem...

That doesn't work. No matter what I do I get the error. So far I have tried switching to a different USB port, removing the software update files (re-downloading the update), and I am now trying to restore it on a different computer.

 

[krayziekray]

Have you tried chucking the iPhone into DFU mode and trying a fresh restore?

KrayzieKray

 

[ibuyufo]

try swapping usb ports.

 

[NathanA]

Does it do the same thing on another computer, too?

-- Nathan

 

[ryanxslabaugh]

I"m having the same problem.

Was your phone jailbreaked?

I'm going to the Apple Store tomorrow to have them check it.

 

[taigapup]

phone stopped working after attempted to install 3.0.1

I tried installing 3.0.1 today and my iphone gave me error 1604. Then it told me to restore. I attempted to restore, but that failed with error 3004. I tried rebooting, I tried checking for a more recent version of itunes, I tried powering off iphone, I tried resetting by holding both buttons until the apple appeared. I tried using another usb port. My iphone is stuck in a mode where it has a picture of the usb cable pointing to itunes. Help!

 

[Moi un Mouton]

I tried installing 3.0.1 today and my iphone gave me error 1604. Then it told me to restore. I attempted to restore, but that failed with error 3004. I tried rebooting, I tried checking for a more recent version of itunes, I tried powering off iphone, I tried resetting by holding both buttons until the apple appeared. I tried using another usb port. My iphone is stuck in a mode where it has a picture of the usb cable pointing to itunes. Help!

That's restore mode. You need to get into DFU mode.

Follow this clip. Note: wait about 3 seconds after the screen shuts off before you release the power button.

http://www.youtube.com/watch?v=ofpinyGlQ8I

 

[Goodeye]

Simple people take it to the Apple Store and get it replaced or have them fix it.