Seriously considering returning my iPhone, need your opinion

Discussion in 'iPhone Tips, Help and Troubleshooting' started by johnbro23, Jul 21, 2007.

  1. johnbro23 macrumors 6502a

    Joined:
    Apr 12, 2004
    Location:
    Pittsburgh, PA
    #1
    This is my second thread to this effect. A few weeks ago, I complained of constant crashing of many key programs, mostly the Safari, iPod and Maps applications. Forum members suggested restoring iPhone software. I did so, and the problem was fixed temporarily. However, it seems that the crashing has become more and more frequent as time goes by. About once a week, I restart my phone, hoping it will help. It doesn't really have any effect anymore. Over the past week, the problems I've been having have been persistent and are listed below:

    1. Safari quitting after a few clicks around the web. Some sites that are notable for crashes include weather.com, posting on facebook.com, and even some of the complex pages on apple.com, such as .../iphone.

    2. iPod and Safari running at the same time seems to double the chance of a crash of either application

    3. Google Maps crashes after an average of two minutes of use, and forgets where I was. (i.e. if I open up Google maps and I'm at NYC for example, navigate to L.A., it crashes, then opens back up in NYC). It's very annoying when I'm getting directions.

    4. Surprisingly enough, iPod actually has crashed simply playing music, although this happening is rare. However, coverflow is a different story. It seems to only be able to handle about two minutes of coverflow use.

    5. YouTube tends to crash after an average of 10 minutes of use.

    My iPhone only has about 100MB of free space, so maybe the fact that it's so packed with data causes some of the crashes? I have 140 contacts (which is think is a little below average. All contacts have photos), about 1000 songs (mostly encoded in 196kbps, all with around 600x600 pixel cover art), 7 videos (320x240 .h264), 540 photos, and no stored email.

    So my questions is: should I return my iPhone for a new one? There's no Apple Store around me, so would an AT&T store be able/willing to just swap me phones?

    Overall, I am happy with my phone. The things that it can do just amaze me. But I feel that I should be getting a more..well..stable experience after spending $600 on the device.
     
  2. iBookG4user macrumors 604

    iBookG4user

    Joined:
    Jun 27, 2006
    Location:
    Seattle, WA
    #2
    When I'm listening to music while I browse the web, I also get a lot of crashes. Although none of your other issues seemed present on my iPhone. I suggest that you go take it back to the AT&T store and have them look at it to see if you can get a new iPhone.
     
  3. yescurvyswab macrumors member

    Joined:
    Oct 31, 2006
    #3
    I've had mine since Monday, and I had this issue yesterday. I thought it was Meebo's fault at first, but then everything else started crashing, and the slide to unlock stopped working. Then I tried to turn it off, and it took about 4 tries for that slider to work. After turning it back on, it's fine. :confused: I'm sure this will get fixed in an update, so I'm not too worried. I knew there would be problems at launch time, I just couldn't wait :apple:
     
  4. ukneeq macrumors member

    Joined:
    Jul 13, 2007
    Location:
    Lewisville, TX
    #4
    I would go ahead and try returning it if you are overall happy with the iPhone. Then give it til at least the 1st software update. If it is still crappy after that, then just return it and wait for the next revision.
     
  5. boss1 macrumors 6502a

    boss1

    Joined:
    Jan 8, 2007
    #5
    patience IMO. The fact that the apps crash, and there are a lack of rich apps should be of no surprise to anyone.

    I would give Apple at least until the 1st firmware update before going through the process of returning it and getting a dif. phone.

    Would suck if they fixed it all and added some new features a few days after your purchase return.

    But if you can't deal with it as is today what can we say. Your going back to the dark side! <beginsoundeffect>dun dun dun<endsoundeffect>
     
  6. johnbro23 thread starter macrumors 6502a

    Joined:
    Apr 12, 2004
    Location:
    Pittsburgh, PA
    #6
    Yeah, my plan would never be to return it and go back to my old phone. If you all hadn't convinced me to wait it out, I would've tried to return it for another iPhone, hoping that it was hardware issue and a new phone might fix the problems.

    You have a good point about waiting for the first firmware update. It just can't come soon enough...
     
  7. KD7IWP macrumors 6502a

    KD7IWP

    Joined:
    Mar 8, 2004
    Location:
    American living in Canada
    #7
    If it crashes all the time I would recommend exchanging for another and if keeps doing it, hold off until later. Almost fortunately for me, I can't get an iPhone at least until version 2 because I live in Canada and we all know it will be another century or so until we see it. Probably will debut in Europe before it does here and I'm only 7 miles from Washington State. :(
     
  8. blankleader macrumors newbie

    Joined:
    Jul 1, 2007
    Location:
    Little Rock
    #8
    Try emptying your Safari cache and history in the settings menu. Sounds weird, but it works for me when things start crashing. I do it once a day to prevent crashes in general.
     

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