So my iPhone 5s has been a joy to own. I had a few issues with my 4, but this thing has me worried. So All my playlists are corrupted, and don't repeat, it goes to some phantom song at the end of the list which is just a blank file. When I text people the freakin keys don't always sense my touch. I'm sure they don't, because I just about poked a hole in it one day because it wouldn't let me type the letter "t" and a few others. I plugged it into a really nice infinity ( the car) and it blew up the entertainment system, and crashed the computer in the car. Wow WTF it killed a 70 k car glad it was temporary. So if I go to my carrier Verizon, they will take my phone and hard reset it, and hand it back to me and shoo me off. ( thats what they do btw). I updated the iOS, its not software. I don't want to play games with Apple either, they do the same crap, humor me, hard reset my phone and say go away. I really would like to just walk into the store hand them my phone, and have them, hand me a new one and honor their contract. Without being run through hoops till they give in. Any suggestions?