I spend about $200 for this video doorbell thing and not only did it not work, but their customer service is like whoa... They're jerks. No seriously, BIG TIME JERKS. I was one of the tens of thousands of people who bought into their kickstarter pre-order thing. As we waited, they would post updates on their facebook page, telling people it would be only a few more months. That date would pass with no word and naturally people flooded their page until they finally responded. "Just a few more months while we *insert excuse here*" This game would go on for over a year. I was one of the lucky ones who only had to wait about 6 months to get mine, but when I did, it didn't work. Now, I WAS friends with them on Facebook. That is, until I posted this... I checked back later that day for a response and not only was my comment gone, but I had lost the ability to post to their page. I couldn't be banned? Not for that comment. Well, I jumped on my girlfriend's computer and lone and behold, I could post comments from her FB account, so I was banned. They cleaned house on their FB page and now all you see is posts showing how spectacular DoorBot is and pictures of DoorBot installed in homes around the world. The last time I talked to DoorBot was 3 months ago when I called tech support and I told the gy I wanted to return it. He convinced me to keep it and said they would be rolling out updates in the near future to fix the bugs and if I still didn't want it, I could return it. (I recorded our conversation with Photo Booth, BTW) I'm not the only one, Everybody has issues. DoorBot has only 2 stars in App Store and 1.8 in Google Play. The reviews have a wide range of upset customers from posts like this: to posts like this and this and this and this And this one is my favorite: Oliver is 100% correct. While the developers don't know what to do, I do. We all know what they should do: GIVE IT UP. Team DoorBot consistently fails and it's clear that they're not going to improve. They need to put the product in care of competent hands. They need new developers, a customer customer service department (no, not your developers) and most importantly, new management. And until they do that, they need to pull DoorBot off the shelf. The idea that they're still selling this product with all of these known bugs is not only preposterous, but it's fraud.