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Server issues - Apple needs to release over more days

A

applerocks

macrumors regular
Original poster
Jun 7, 2005
167
83
On one hand, apple didn't truly crash yesterday, which is great. Still, downloads took infuriatingly long, and it was not always the best experience.

With more and more devices (and thus upgrade requests) every day, at what point does Apple move to a staged release cycle (iPhone 5 one day, 4/4S the second, etc.?

College networks across the country went down yesterday because they couldn't handle it. Maybe Apple can handle it, but the infrastructure can't. It's incredible. At what point does Apple say "there has to be a better way"? Or do they?
 
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I personally don't think Apple cares one way or the other. If your network can't handle it then why should they care? Eventually everyone will get the update. This is why I always wait until the next day or a few days later. There's no point in dealing with that massive frustration.

If you release updates favoring new devices then some little brat is going to cry about it. I have a 4S and I'm speaking as someone who would likely be delayed in getting any updates if they set releases on some kind of hierarchy.
 
I'm not sure it is an Apple problem
Looks like their servers did just fine IMO
And they can't be held responsible for college networks

I upgraded 5 devices yesterday with no issues and very little wait time at all

I think it is more of an expectation issue with users who demand immediate gratification
The servers functioned well enough
 
I upgraded two devices yesterday and while I can empathize with some waiting along time, my experience was quick
 
There definitely were server issues yesterday. I did clean installs on my iPad 2 and iPhone 4S and I wasn't able to activate them for a couple hours.
 
MacDawg said:
I'm not sure it is an Apple problem . . .
Click to expand...

Apple create the problem though Mac by refusing to stage release as the OP said.

They knew they wanted the new phones out on the 20th with iOS 7 preloaded, so everything should work back from there.

I've said before but with the 20th in mind, iTunes 11.1 should have been released last week or Monday latest.

iOS 7 released yesterday.

Only app critical bug fixes allowed initially, with iOS 7 cosmetic UI and new functionality updates from Friday or next week.
 
applerocks said:
...at what point does Apple move to a staged release cycle (iPhone 5 one day, 4/4S the second, etc.?
Click to expand...

At the point that they don't anticipate the sheer amount of nerd rage felt across the internet when people wonder why THEY aren't allowed to get it right away.

Seriously, without drastically increasing their server capacity, there is no way to make everyone happy.
 
darngooddesign said:
At the point that they don't anticipate the sheer amount of nerd rage felt across the internet when people wonder why THEY aren't allowed to get it right away.

Seriously, without drastically increasing their server capacity, there is no way to make everyone happy.
Click to expand...

Sure, but even if they did increase capacity, other systems are going down. iTunes Radio has been slow. Siri was out last night for awhile. Next year, when we're at 800 million iOS devices sold (and probably more), it'll keep getting worse.

Bottom line: no system can (or is it cost effective for it to) handle that many incoming requests at once. Just don't see the downsides in staggering, even just by 12 hours.
 
applerocks said:
...Bottom line: no system can (or is it cost effective for it to) handle that many incoming requests at once. Just don't see the downsides in staggering, even just by 12 hours.
Click to expand...

You're right, but you saw how people on here were getting the shakes because they couldn't get 7 before 1pm EST, imagine if Apple told them to wait an extra day.
 
applerocks said:
Sure, but even if they did increase capacity, other systems are going down. iTunes Radio has been slow. Siri was out last night for awhile . . .
Click to expand...

Great point - there is a wider impact.


darngooddesign said:
You're right, but you saw how people on here were getting the shakes because they couldn't get 7 before 1pm EST, imagine if Apple told them to wait an extra day.
Click to expand...

That's true but if Apple had told them;

iTunes 11.1 will be out on Friday 13th September at 10:00 Pacific so you can prepare for the upcoming release of iOS 7.

iOS 7 will be released on Wednesday 18th at 10:00 Pacific.

The iPhone 5S and 5C will be available from the 20th.

Critical bug fixes for Apps will be allowed, but all iOS 7 UI and feature updates will begin from Monday 23rd September at 10:00 Pacific.

People would've dealt with it and Apple would have had a sensible plan.

If they'd then slipped on those commitments, well that's another story.
 
darngooddesign said:
Seriously, without drastically increasing their server capacity, there is no way to make everyone happy.
Click to expand...

There are regular reports of new and upgraded data centers. There are just a staggering number of new devices to go with them. The basic issue is that this is a free high value change. If it really sucked or only worked with a few models or cost $25, delivery capacity would not be an issue.
 
applerocks said:
College networks across the country went down yesterday because they couldn't handle it. Maybe Apple can handle it, but the infrastructure can't. It's incredible. At what point does Apple say "there has to be a better way"? Or do they?
Click to expand...

What third world college do you go to that crashed over an Apple update?
Sounds like they need to fire their entire IT staff.
 
applerocks said:
Ah, I just saw this. Well, since I'm not in school, not mine. And if by "third world" [sic] you mean NYU, then yes, a third-world college went down.

http://www.businessinsider.com/ios-7-caused-college-campuses-lose-internet-2013-9

I hate when facts get in the way of a good insult.
Click to expand...

Good one. :) I don't have a link but the release caused a noticeable spike in general Internet traffic and caused problems with more than just colleges. Noticeable as in jaw-dropping.
 
elmizzt said:
theres a big difference between crashing a college's internet, and crashing their wifi network.

I hate when people bump useless dead threads to wave their epeens.
Click to expand...

Reading gets a point once again. To quote my original comment, "College networks across the country" NOT "college's internet."

And I wouldn't say its useless thread at all. Apple's services were slow all week: Siri, iTunes Radio, and even iTunes Match. There's a reason many big companies do phased updates, and as seen here, others agreed.

Cheers
 
applerocks said:
Reading gets a point once again. To quote my original comment, "College networks across the country" NOT "college's internet."

And I wouldn't say its useless thread at all. Apple's services were slow all week: Siri, iTunes Radio, and even iTunes Match. There's a reason many big companies do phased updates, and as seen here, others agreed.

Cheers
Click to expand...

yes. thats the point. nobody cares about college networks, and it's insignificant if they go down. media is clueless and will overdramatize the impact.

this thread is useless. large software releases and distribution of heavy load has been discussed ad nauseum over the last couple decades. and the time for its discussion of this specific incident is way past anyways, hence "dead thread"

btw if we're being pedantic, i never said you said "college's internet" wow see how that works?
 
applerocks said:
Ah, I just saw this. Well, since I'm not in school, not mine. And if by "third world" [sic] you mean NYU, then yes, a third-world college went down.

http://www.businessinsider.com/ios-7-caused-college-campuses-lose-internet-2013-9

I hate when facts get in the way of a good insult.
Click to expand...

What fact is that? That your university has an incompetent IT staff? Yeah! That really makes me want to go enroll right now!

The community college down the street with 3x the enrollment of NYU handled iOS7 just fine.

Try again.

PNutts said:
Good one. :) I don't have a link but the release caused a noticeable spike in general Internet traffic and caused problems with more than just colleges. Noticeable as in jaw-dropping.
Click to expand...

You must be amused easily.

applerocks said:
Reading gets a point once again. To quote my original comment, "College networks across the country" NOT "college's internet."

And I wouldn't say its useless thread at all. Apple's services were slow all week: Siri, iTunes Radio, and even iTunes Match. There's a reason many big companies do phased updates, and as seen here, others agreed.

Cheers
Click to expand...

So one link to a tweet and another one says:
It's too early to tell whether the problems were related to the iOS 7 software release....On the odd chance that this is related to the iOS 7 update release, please consider waiting to download your copy until the current issues are resolved..
Click to expand...

Yeah! I guess is really widespread across the country, huh? Context clues. I guess college isn't for everyone.
 
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