service problems, small crack, AND strange crashes...Help?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by iGaryMonnecka, Feb 2, 2009.

  1. iGaryMonnecka macrumors member

    Jan 28, 2009
    I am having some issues with my iphone.

    1. small crack by top of headphone jack. (and I mean SMALL!!!) but, i'm afraid it will get bigger as i use the headphones daily)

    2. In some places, my phone will read FULL 3g service, yet all my apps and mail and safari say they cannot get info and refuse to work.

    3. sometimes after a call, the screen stays black until I reset the phone.

    anyone have insight/help?

  2. nippyjun macrumors 65816

    Jul 26, 2007
    If it's under warranty take it to the apple store or call apple and see what they can do.
  3. iGaryMonnecka thread starter macrumors member

    Jan 28, 2009
  4. notintheleast macrumors 6502


    Oct 1, 2008
    You could also try a restore before you take it in, it might save you the trip.
  5. DPA macrumors 65816


    Try this:

    1) Turn on iPhone.
    2) Hold Sleep/Wake button (top right) until a red slider appears and says Slide to Power Off.
    3) Slide the red slider.
    4) Once the chasing lines are gone and the screen is black, hold the Sleep/Wake button for about 2 seconds. Your iPhone is now rebooting.

    Hard Reset:
    1) Power iPhone on.
    2) Hold the Home and Sleep/Wake buttons for about 7 seconds, or until the screen turns black.
    3) Your iPhone should reboot. If it doesn't don't worry, just hold the Sleep/Wake button for about 2 seconds.

    1) Connect to iTunes.
    2) Allow your iPhone to back up and finish the sync.
    3) In the Summary tab, click the Restore button.
    4) Click Restore and Update to the confirmation message that appears.
    5) Follow on-screen instructions from there on.

    It probably will fix software related issues.

    Check out this thread about the cracked plastic housing. From what I've seen on this thread, more white 3G's crack than black ones. I don't know if this is just a mere coincidence or if there is a defect/difference in the white from the black.


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