Twice I have posted on Mac Rumors in response to folks asking for feedback about their experience with Other World Computing. In those two postings I related the experience of a close friend of mine who received a drive from OWC and when my friend tried to obtain warranty service on the drive from Toshiba, Toshiba informed my friend that OWC had sold him a drive that was three years old. After very thorough and professional follow-up from OWC Larry in response to my postings, it appears that Toshiba was either confused or intentionally misleading my friend. Larry provided documentation on the release of this model as compared to the date on my friend's invoice and the records clearly show that OWC shipped my friend a drive that was a current model and had not been stagnating on a shelf, as Toshiba had claimed. The other two issues I complained about were products that were shipped to addresses that were one to two years out of date. Larry was very apologetic for those issues and said that their order fulfillment system has since been replaced with one that makes such errors virtually impossible. I thank OWC Larry for his very thorough follow-up, his professionalism, and his concern about customer care. I criticized OWC publicly in the past and now that they have provided this response, I would like to be equally public in setting the record straight.