Setting up MS Outlook using OWA credentials

[dansleeth]

Hello Everyone. I have been trying to setup Microsoft Outlook on my mac at work for ages and am having no joy. I currently log in using OWA at an address like this (I have changed the domain as we are a school):

https://www.mywork.org.uk/owa/

My username for that is d.sleeth@abad and then I enter my password and everything works fine. However, when I create an Exchange account in Outlook, it asks for my email address sleethd@mywork.org.uk username and password, but never finds the server.

I am then asked to enter the server address manually. I have tried www.mywork.org.uk/owa/ and I have also tried an internal address our IT guy gave to me: HCS-EXHC-V.mywork.internal but none of these seem to work.

Lastly, to confuse matters, when I change my password using the OWA it tells me that my username is: MYWORK\ABADSLEETD1 so I am completely baffled as to what is going on, as I have never used that username to access it...

Could someone please shed some light on where I am going wrong!! Thanks in advance for any help you can give.

Daniel

 

[MisterMe]

According to your post, you are using three different usernames with your Exchange account. That might not be wrong, but it is darned sure confusing.

If your domain/username is MYWORK\ABADSLEETD1, when please explain why you are messing around with those other two usernames.

 

[hallux]

Account confusion aside, Outlook on a Mac requires Exchange 2010 in order to connect. Can you confirm that the server meets that requirement?

 

[takeshi74]

I have tried www.mywork.org.uk/owa/

That's not your Exchange server. The OWA URL is something else entirely.

I have also tried an internal address our IT guy gave to me: HCS-EXHC-V.mywork.internal but none of these seem to work.

Are you on their network? If not, the internal address won't work either. If you're not on their network you need to confirm that the Exchange server is externally accessible to Outlook.

Lastly, to confuse matters, when I change my password using the OWA it tells me that my username is: MYWORK\ABADSLEETD1 so I am completely baffled as to what is going on, as I have never used that username to access it...

Your domain & ID can differ from the OWA ID that you use. In some environments they're the same but not all Exchange environments are identical which is why the details are critical if you're asking for assistance.

Outlook on a Mac requires Exchange 2010 in order to connect.

http://www.microsoft.com/mac/outlook/system-requirements

Exchange support in Outlook 2011 requires connectivity to Microsoft Exchange 2007 SP1 RU4 or later.

 

[hallux]

Hmm, here at work we've always said the mailbox has to be on Exchange 2010 for compatibility with a Mac. Maybe that's because the company had no plans to do an intermediate step from 2003 to 2007, they just went to 2010.

But wait! The part you quote is in a section labeled "Additional services required to use some features". So, something needs to be done on the server to allow Mac clients running Office 2011 to connect to the mail server. So unless the administrator has consciously completed the additional tasks, my statement stands but with some adjustments.

Outlook 2011 on a Mac requires Exchange 2010 in order to connect with no additional work required by the admin.

As noted by others, there are other prerequisites besides server version to allow for connection as you're trying to do.