SG Sport hairline screen scratch. Options?

Discussion in 'Apple Watch' started by zombivenator, Jun 1, 2015.

  1. zombivenator macrumors member

    Joined:
    Oct 1, 2014
    #1
    Had the watch for just over 2 weeks and yesterday I noticed a hairline scratch directly in the middle of the screen. I've just been wearing it with normal use, no trauma (dropping, scraping up against something, etc) so I don't know what could have caused this.

    I was just on a chat with Apple customer support who suggested that I take it in to an Apple Store to get it evaluated, but said it was out of warranty cosmetic damage. I get that, but this thing is supposed to have a highly scratch resistant screen, so to have a scratch after normal use is highly disappointing.

    Is it worth my time to take it in or are they just going to tell me to fork over $250 for out of warranty service (which I'm not going to do).
     
  2. Rok73 macrumors 65816

    Rok73

    Joined:
    Apr 21, 2015
    Location:
    Planet Earth
    #2
    You could buy Apple Care+ and won't be paying that much in case you wanna have it swapped. Also, a watch will get scratches over time and you won't recognize every time you bump it into something.
     
  3. zombivenator thread starter macrumors member

    Joined:
    Oct 1, 2014
    #3

    I thought you couldn't buy Apple Care + after the initial purchase date?
     
  4. Rok73 macrumors 65816

    Rok73

    Joined:
    Apr 21, 2015
    Location:
    Planet Earth
    #4
    In fact, you can upto 60 days after purchase. I know, because I did that.
     
  5. zombivenator thread starter macrumors member

    Joined:
    Oct 1, 2014
    #5

    I see. So, if I'm reading this right, it's $49.99 for the Apple Care + and then you have to pay $69 to swap it out?
     
  6. Rok73 macrumors 65816

    Rok73

    Joined:
    Apr 21, 2015
    Location:
    Planet Earth
    #6
    I am from Europe and we have different pricing but that sounds about right from what I've been reading here.
     
  7. jmh286 macrumors member

    jmh286

    Joined:
    Apr 22, 2015
    #7
    The way I understand it, the $69 is your service fee, and they will determine whether they can repair it, or need to swap it out.
     
  8. perezr10 macrumors 6502a

    Joined:
    Jan 12, 2014
    Location:
    Monroe, Louisiana
    #8
    Well, the gorilla glass on iPhones is also highly scratch resistant and I rarely ever see one over 3 months old that doesn't have at least one scratch. And watches lead a much more precarious life.
     

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