Buyers beware that SGP and Cretouch are one of worst customer service. I purchased the Neo Hybrid EX by following the authorized reseller link from SGP. The outer plastic shell does not align properly with the volume button and yet SGP will not honor lifetime warranty because it was not purchased from them and Cretouch has lame 30 days warranty only. Both CS dicks around with you by asking to send pictures and description and falls back to the lame excuses. Bottom line - if you want SGP product, either go through their site or better yet get a cheap knock-offs at ebay or chinese sites. You don't get any service from them anyway. I will not support both companies in the future.