I bought an sp off amazon for my iPad and in the mail it got dented which left a large bubble. I contacted SGP askin if they wouldn't mind sending me a new one, however it was sold through amazon by a 3rd party so they told me to contact them. I did and they said they'd give it to me for 50% off. When SGP inquired how it went I told them the discount option so they contacted the seller for me and got them to ship a new one out to me, free of charge. Excellent customer service!