SGP Customer Services lacking

Discussion in 'iPhone Accessories' started by t4citurn, Aug 8, 2010.

  1. t4citurn macrumors newbie

    Joined:
    Jul 21, 2010
    #1
    I am in the UK and bought the SGP Skinguard with crystal clear front and carbon black for the back for my iphone 4 from an official reseller. The back is alright however the front refuses to stick around the earpiece and the outside edges of the phone.

    I emailed SGP customer services on 31 July with attached photos of the defects in their products. I got an email on 3 August from SGP CS saying that no photos were attached. This was surprising as I could see the attachments in my sent folder copy of the email. Nevertheless, I complied with their request and re-sent another with further attachments. This was on 3 August.

    Since then no acknowledgment or anything from SGP. Is this how they treat their customers?
     
  2. JokerD macrumors member

    Joined:
    Jan 30, 2008
    #2
    Sorry to hear of the trouble, but yes, it's old news. They make good products, but upset a lot of people with the lack of customer service, including customers who refuse to do further business with them due to it.
     
  3. Myzhi macrumors 6502a

    Joined:
    Dec 15, 2009
    #3
    Bought Ultra Clear Full Body. It didn't come with front camera cutout. Then, people are saying it now comes with them. Sent them a message asking if I can get the updated version. Haven't got any response in over 2 weeks. Next time, I am going with PS instead.
     
  4. RichBrewski macrumors member

    Joined:
    Jul 30, 2010
    #4
    I know, their CS is sad... But if you post your complaints on their FB page, a guy named Jason Lee takes care of your problem ASAP.
     

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