In light of some threads on here about SGP, I just thought I would pass along my experience. I ordered a set of Oleos from SGP. They came right on time but the first protector was not cut completely and caused a tear when I tried to remove the Home Button cutout. I emailed Jason Lee about this and got a response within 24 hours. I did have to send a photo to Jason but upon receiving the photo Jason promptly replied and told me he would be sending me another film out. I offered to send the original back but stated that was not necessary. Anyway, I just received my replacement film. To my surprise, Jason sent me a whole new set. I got 2 more Oleos in original packaging shipped to me. IMO, this is top notch service. It did take a bit of effort and patience on my part but I am extremely please with SGP. Their products have always been the absolute best and when there is an issue, they have responded. I have the Oleos, my daughter has the AntiGlare on her 3GS and now my wife can have an Oleo as well. Great job Jason and SGP!!! Now I'm off to order the Ultra Thin. I love that case.