Yikes. This sounds like a process that will take weeks. And if the folks in Korea deny your claim, you're back to square one.
SGP is a one man operation based in downtown LA. I would call repeatedly until you speak with the owner. Explain the situation to him and insist on a replacement. I would be very firm on this.
Personally, I gave up on this case for a number of reasons ... not the least of which was the fact that in the end, while the design was theoretically nice, in real-life it was flawed and I thought the build was cheap.
Call him. Be firm.
Good luck!
SGP is a one man operation based in downtown LA. I would call repeatedly until you speak with the owner. Explain the situation to him and insist on a replacement. I would be very firm on this.
Personally, I gave up on this case for a number of reasons ... not the least of which was the fact that in the end, while the design was theoretically nice, in real-life it was flawed and I thought the build was cheap.
Call him. Be firm.
Good luck!