SGP returns?

Discussion in 'iPhone Accessories' started by random person, Jul 30, 2010.

  1. random person macrumors 6502a

    Joined:
    Feb 28, 2008
    #1
    I have been trying to return an SGP Vintage case but SGP is not answering my emails. Does anyone have a phone number for them or any information about returning an item? Many thanks!

    I must say I'm not encouraged that they have not replied to my email.
     
  2. sdlevi27 macrumors regular

    Joined:
    Oct 22, 2008
    #2
    +1. I bought the wrong skin and wanted to return it. It's been 4 days and 2 e-mails and no response. If I don't hear back from them I'm going to send it back and dispute the charge on my credit card. It's very unfortunate - their products are great but their customer service stinks.
     
  3. 3goldens macrumors 68000

    3goldens

    Joined:
    Feb 26, 2008
    #3
    SGP is possibly the worst company I have ever dealt with not surprised!
     
  4. random person thread starter macrumors 6502a

    Joined:
    Feb 28, 2008
    #4
    Well that really sucks. Wish id known that before ordering from them!

    Why are so many people such fans of theirs? Sheesh.
     
  5. psywzrd macrumors 68030

    Joined:
    Feb 6, 2008
    #5
    SGP customer service is horrible. They do make some great products but I never order directly from them. I buy from ebay sellers instead because I refuse to deal with SGP in any way. They don't respond to emails, they don't support their products and they do everything in their power to avoid sending out replacements or refunds for defective products. Amazing how they manage to stay in business with their lack of concern for their customers.
     
  6. asleep macrumors 68040

    asleep

    Joined:
    Sep 26, 2007
    #6
    SGP did fully refund my EX Crystal film that did not have the correct cut-outs, fwiw.

    And they did not require a return ship of the bad films.
     
  7. satirev macrumors 6502

    Joined:
    May 23, 2010
    #7
    i filed a dispute with paypal and they sided with SGP without sgp even responding to the dispute...
     
  8. 3goldens macrumors 68000

    3goldens

    Joined:
    Feb 26, 2008
    #8
    they are indeed the worst. spent over $50 bucks on screen protecters that all were defective and they refused to replace. do not buy from them you'll be sorry if you have a problem.
     
  9. random person thread starter macrumors 6502a

    Joined:
    Feb 28, 2008
    #9
    It's crazy -- look at all the order threads about them and yet no one mentions that they won't accept returns! I'll file a dispute via American Express.
     
  10. illutionz macrumors 65816

    Joined:
    Oct 2, 2007
    Location:
    Rhode Island
    #10
    Just to put things in perspective here... I bought the SGP Ultra Matte, arrived yesterday.

    Everything is good and I really like the matte finish on the back of my phone :)
     
  11. psywzrd macrumors 68030

    Joined:
    Feb 6, 2008
    #11
    I would dispute the charge with your cc company. That's ridiculous.
     
  12. caligurl macrumors 68030

    caligurl

    Joined:
    Jun 8, 2009
    Location:
    socal
  13. random person thread starter macrumors 6502a

    Joined:
    Feb 28, 2008
    #13
    I take it all back -- SGP actually responded to one of my emails this afternoon! So I now know how to return it and will check to make surer I get the credit.
     

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