I was a walk-in... Today is my 29th birthday. I waited for 7 hours from 0830-1530 and I'm burned to a crisp, and seriously disappointed! I called AT&T last night and they said I could get the upgrade for $200. When I finally got in the store they said I wasn't eligible and charged me $400... my contract is a year old and I have since found out Apple was correct. When I renewed my unlimted data plan I inquired if my discount would still apply... the girl said, "No, that's on AT&T and you will need to next go to the AT&T store and get the discount back on this new contract." WTF? Now after I transfer my apps (I never connect the phone to the computer) I go and update to IOS4... which essentially turns my old phone into a lower res version of the new phone. Did I mention I completely don't care about FaceTime? If I paid $200 and wasted my day, I would be disappointed. Since I paid $400 I think I will attempt to return the phone tomorrow. Do you think they will still take it back if I give it the weekend??? When she said $400 I almost bought an iPad instead (must have been the dehydration!) but now I really wish I did!!!