My 3 week old iPhone slipped out of my case and (just as bread lands butter side down) went glass first into the concrete on my driveway, shattering the screen. I brought it to the Apple store today, knowing about the flat $250 repair costs, and told them what happened. To my pleasant surprise they said, "No problem we'll replace it." They even took back the case without any of the packaging so I could buy a different one. It's nice to see that sometimes you can still receive good customer service without forcing the issue. Seems less common these days and really stands out. In other, somewhat related, news stay away from the Griffin Elan (pouch style) case. The friction fit might be strong enough to hold it in the horizontal position on day one, but it will loosen up over time!