i'm a newbie here and hope this is the right forum. it doesn't seem to be a hardware problem. in lower case, or without the shift key, all my keys work normally. However, when i try type 'Shift-i" nothing happens. When i type "caps-lock-i", i get "I". The same is true for: 8, i, k and ",". Also, my cursor isn't jumping to the last position in the line when i use [right side]Command-rightarrow. it does when i use [left side] command-right arrow. My six-year-old son plays a few games on the computer and may have changed some settings by accident. i cannot find whatever settings he may have changed. Please help, even if your help is telling me where i should post this request. I have typed out my keyboard keys so you can see which ones aren't working and under what circumstances: Have a look as i type the keys in order: Capslock 1234567890 QWERTYUIOP ASDFGHJKL; ZXCVBNM<> All okay! Holding the left-side shift key !@#$%^&*() QWERTYUOP ASDFGHJKL: ZXCVBNM<> No “I” Holding the right-side shift key !@#$%^&() QWERTYUOP ASDFGHJL: ZXCVBNM> No “*”, “I”, “K”, “<” Free (No shift or capslock) 1234567890 qwertyuiop asdfghjkl; zxcvbnm,. All okay!