I was typing yesterday on my black MacBook and as I pressed the left shift key it just popped out clean (I have attached a photo below to show you what I mean). The computer is under warranty so I intend to have it repaired. Based on the advice from this page I am going to take it to my local apple store tomorrow. I just have a couple of questions: a) Is taking it into an Apple Store the best course of action? I ordered it online as I picked some BTO options, but I don't want to send it away. b) Has this happened to anyone else before- is it a common problem? c) If so, how long has it taken to fix (I don't want to be without my MacBook for an extended period). It's a real shame because apart from that I have had a great time using the computer and think they are excellent machines.