So I ordered a shinza case for my macbook pro and had lots of problems with it. I measured the bag, and the dimensions were off from what it said. I sent it back within a month, and no response. I wrote them an email asking what the deal is with it, and two weeks later still no response. I would have been happy getting 80% of my purchase back because quite frankly I didnt like the case at all, but now I wasted money on postage sending it back to them, and the additional $40 it cost me anyways. And I checked the online tracking and they definately received it.