Shipping issues with the iPod Nano

Discussion in 'iPod' started by hazeof3dd, Sep 20, 2005.

  1. hazeof3dd macrumors member

    Sep 20, 2005
    Hello all, first time posting here and first time purchasing an mp3 player. Purchased a 4 GB Black nano with engraving on back. Ordered on my birthday (9/13) and was shipped 2 days later. Problem was, once it go to Fedex, it got stuck in Shenzhen China! I have had a Regulatory Shipping Delay for every day since it was shipped. Been in contact with both Fedex and Apple. Apple has already refunded my shipping (2-3 days). Other than that all I've heard is that its stuck in customs and all I can do is wait. Today I found out from apple that this is happening to most orders coming out of China. Is this true? has anyone else exprienced this? I'll attach a picture of the fedex tracking website. I'm getting a little nervous about this whole thing. Anyone have any thoughts?

    Attached Files:

  2. the_freddinator macrumors regular

    Aug 13, 2005
    SE PA
    When I was having my iPod replaced w/ an off-the-shelf 60, it was held up in China for a day. I don't think that you should worry too much. You'll get your nano. It's not like apple can just leave the nano in china and never give you any compensation.
  3. studkee macrumors newbie

    Sep 20, 2005
    I'm also new to the forums and I have the same problem. My times/updates are literally exactly the same as yours line for line. I put your image next to my fedex tracking page, and other than the delivery location, they were identical. Heh - even had the exact same time for delivery (Today 9/20 at 10:30 a.m.) I however, have not contacted Apple yet, but will tomorrow to get my 2-3 day shipping refunded. Blasted customs.
  4. linky macrumors newbie

    Jan 16, 2004
    add me to the list of people having this problem, my nano has been sitting there for 5 days or so, I came home today all excited that it should have been here and when it was not i checked fedex and I saw the exact same thing

    this really sucks because i wanted to have it for a long trip i'll have this weekend :(

  5. bursty macrumors 65816


    Jan 31, 2004
    FedEx is horrible. Absolutely horrible. I really wish you could choose UPS as a shipping option from Apple.
  6. cmeelia macrumors newbie

    Sep 21, 2005

    So I'm not alone... today is day 8 (6 business days) of painful waiting for me.

    I did call Apple and got my expedited shipping charge refunded. Apparently (according to Apple customer service) there are a LOT of iPods stuck in China right now. Other than original shipments, many retail stores are out -and waiting - just like us.

    The wait is killing me. I WANT MY NANO!

    (Meanwhile, I now look at my once-loved iPod Mini as if it were a porky, clorless screen, boring and bloated silver-covered step-child. It's like it went from state-of-the-art to 8-track the day the nano was announced. Did anyone else ditch their Mini for a nano? Do you feel like you dumped your old "cute" girlfriend for a really "hot & sexy" new girlfriend?)
  7. mrgreen4242 macrumors 601


    Feb 10, 2004
    I wonder if this problem is specific to FedEx... I ordered a nano, but it hasn't shipped yet. It is going via Bestway, however, as I had it delivered to my work address... I'll have to see if I get a similar problem with customs.
  8. DND82 macrumors member

    Jun 23, 2003
    Strange how some people are having problems. I ordered my nano last week tue and got it friday morning. even did the free shipping option. hope you guys get your nano soon...
  9. studkee macrumors newbie

    Sep 20, 2005
    My guess is because you ordered a 2 gig or a nonpersonalized one. Some of the guys at my work have received theirs, and they ordered later than I did. It seemed like Apple has a supply of 2 gigs in the states, but ours are stuck in China :mad:

    Sadly, my Nano is currently on day 6 of its Customs Limbo.
  10. stoid macrumors 601


    Feb 17, 2002
    So long, and thanks for all the fish!
    The iPod Nanos are just so cool that the customs folks can't stop playing with them.
  11. hazeof3dd thread starter macrumors member

    Sep 20, 2005
    according to the Shenzhen Airport website (I'm a plane nerd, sorry lol) The next Fedex flight leaves Shenzhen Sept. 22nd at 7:00 PM for Anchorage. That is Sept 22st at 7:00 AM Eastern Daylight Time. Right now my status says "At Local Fedex Facility" It's said that a few times before and gone back to the customs message, but i'm hoping that it might actually get shipped out tomorrow. hehe gonna be a Fedex flight filled with Ipods!
  12. studkee macrumors newbie

    Sep 20, 2005
    Thanks for the info :) Only 7 and a half hours to find out if its on that flight.

    *Holds his breath*

    I got bored and decided to look it up as well.
    The flight numbers are 19 or 84 if anyone wants to look it up quickly - and in the event they don't go out tomorrow we can all have something new to stare at.


    *Starts holding again*
  13. DND82 macrumors member

    Jun 23, 2003

    Actually I got a 4 gig black. I do know someone who got a 4 gig black w/ engraving in same amount of time I got mine. Sucks you've been waiting so long, though.
  14. studkee macrumors newbie

    Sep 20, 2005
    Apparently, I guessed wrong. And I'm so envious.... you don't even know.

    Couldn't you have just lied and said it was a white 2 gig that shipped from Chicago? Wouldn't have stung quite so much then. :(
  15. Mike Teezie macrumors 68020

    Mike Teezie

    Nov 20, 2002
    Gah, I feel guilty. I ordered a 4G Black Nano last week on 9/13, and it shipped the next day. Had it on 9/15.

    Here's to hoping everyone gets theirs in a more timely fashion.....
  16. WickedAngel macrumors newbie

    Sep 22, 2005
    Mine has been in Shenzen for eight days now.

    This isn't a FedEx problem. Apple failed to provide them with all the packing information they needed to send the item.

    I've spoken with the FedEx people at that facility in China and Apple. They both agree that Apple is the problem here.
  17. hazeof3dd thread starter macrumors member

    Sep 20, 2005
    well i certainly hope they fix it ASAP. is there a number to the China facility? Is there someone that will speak english on the other end? lol
  18. studkee macrumors newbie

    Sep 20, 2005
    They're in Alaska finally :D (At least mine is) and Apple automatically gave me back my shipping charge, how nice of them.

    Now just another few days...
  19. hazeof3dd thread starter macrumors member

    Sep 20, 2005
    yep got that same email, even though i've already recieved my refund via phone. Fedex is also say Anchorage! YAY!
  20. WickedAngel macrumors newbie

    Sep 22, 2005
    I received a shipping refund a few days ago.

    The issue seems to have been fixed now. Mine is stateside.

    Only took them eight days :rolleyes:
  21. Mike Teezie macrumors 68020

    Mike Teezie

    Nov 20, 2002
    Glad to see those Nanos made it to the States.

    Apple must be having some serious issues, their fax lines are all down, customer support has been swamped, shipping botches, etc etc.

    We have to send one of our iMacs at work in for service, and we've been waiting two weeks for the box to ship it back in. One of us usually sits on the phone for an hour with Apple every day.

Share This Page