Shocked

Discussion in 'iPad Accessories' started by Jonr515, Jan 3, 2018.

  1. Jonr515 macrumors member

    Jonr515

    Joined:
    Nov 11, 2017
    Location:
    Midwest!
    #1
    So the inevitable happened and I lost the cap that covers the lightning charger on my Apple Pencil. So I contacted the chat support. I read all these reviews how Apple was replacing these parts free (not what I was looking for) I figured it would be $5 bucks or something, which is fine I did loose it. I waited on chat, waited for responses, answered all the question, get to shipping info and was told the plastic, poorly planned cap would be $17.00. I let the rep know I was not going to pay 17% of what I paid for the pencil and as a long time Apple customer I was really disappointed that was my only option. I was told they were sorry I felt that way and I could discuss with a senior advisor. I declined and let them know if thats the kind of thing I can expect the MS Surface looks a little better by the minute. They didn't care. This is the first time I've complained about Apple, but $17 for a part of a $100 pencil that is just a cover is obscene. Thats the end of my rant, has anyone found a good alternative to the Apple Pencil factory cap?
     
  2. sparksd macrumors 65816

    Joined:
    Jun 7, 2015
    Location:
    Seattle WA
    #2
    https://www.amazon.com/PencilCozy-Protective-Lightning-Adapter-Prevent/dp/B01BHI1JI0

    Similar links on that page.
     
  3. mofunk macrumors 68020

    mofunk

    Joined:
    Aug 26, 2009
    Location:
    Americas
    #3
    I normally post around the photography sections and a lot of the users have a gripe with Nikon not including the cover for the flash mount on the camera. So of course you will lose it which is a pain. The cost to replace it is a few dollars. With the pencil I'm pretty sure a lot of us can see that losing the cap was gonna happen. Something that you have to remove and put on and off, you will lose it. You can look around Amazon for a third party part.
     
  4. Jonr515 thread starter macrumors member

    Jonr515

    Joined:
    Nov 11, 2017
    Location:
    Midwest!
    #4
    I found a 3rd party part that was 4 caps for 12 bucks, my gripe is apple charging 17% of the cost of a new Apple Pencil for a stupid plastic cap and not giving a darn that a long time customer thinks that stinks. I got the, oh well move on.
     
  5. Jonr515 thread starter macrumors member

    Jonr515

    Joined:
    Nov 11, 2017
    Location:
    Midwest!
    #5
    Just a fun little update I had a 3rd party app that quit working with two factor authentication. Went round and round with their support they couldn't figure it out and told me to go to Apple. So I did and I asked for a credit, after spending more than 40 minutes looking up stuff for them they said nothing they could do it was more than 30 days old. I explained that it worked fine prior to two factor and that was a change they made, didn't matter. Customer 0 Apple 1. Their service used to be hands down the best, since SJ passed its been sh#t. End my rant for the day. Good to know if I continue to buy apple I will just need to know if it doesn't "just work”its on me.
     
  6. mofunk macrumors 68020

    mofunk

    Joined:
    Aug 26, 2009
    Location:
    Americas
    #6
    Yeah I think we all eventually will have a bad time once or more with Apple. I sent my MBP in for repairs. They replaced it with a shotty MBP, and the manager acted like he was doing me a favor. That did not settle well for me. Every time I go to store now, I will rant about the shotty work just to piss them off. lol
     
  7. steve23094 macrumors 68020

    steve23094

    Joined:
    Apr 23, 2013
    #7
    You probably need to create an app specific password: https://support.apple.com/en-us/HT204397
     
  8. Jonr515 thread starter macrumors member

    Jonr515

    Joined:
    Nov 11, 2017
    Location:
    Midwest!
    #8
    I had done that and the app worked on my MBA but not on my Ipad or X. It was a mail app and I finally just went through setting after setting and found another place to enter a password in the SMTP settings and that solved it. I was glad it was fixed, frustrated that engineering support didn't think of it. Oh well, woks now!
     

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