Hi folks, just would like to explain my shocking treatment I have had from Apple and basically to see where I take it from here. I bought a 27" 2.93GHz i7 on 20th October from my local Apple store. In early December I started getting the black spots issues that so many have had before. They agree to fix the LCD, but not before trying to blame me for the fault, saying it is either liquid or smoke damage, neither of which is true. I pick my iMac back up after a week and it has had a new LCD fitted and no black spots, BUT the bottom bezel with the Apple logo has a big scratch on the front and a chip out of it at the glass. The tech admits that he was at fault and that he will order in a new part and replace it free of charge. Fast forward 2 months and I started getting the black marks on my new LCD and decide to take it in, where I will get it fixed and the new bezel fitted. I got a call this morning saying that my hard drive was giving "strange errors" and may be dying. He said it is not booting right after trying to install OS and the only other options are a full format of HD, or order in a new HD which will be Tue/Wed. I tell the tech to scrub the HD and see if that works. I get a call around half an hour later saying that my machine is now booting fine and is ready for collection. Here is where the fun starts! I get home earlier this evening and power it up and look at the repair receipts. I notice a logic board has been replaced. Strange, I though it was the HD? Not to worry, as long as it works I say. I look in System Profiler, and my lovely 2.93GHz i7 has been replaced by a cheaper, slower, 2.8GHz i5. Basically what I think has happened is the tech has damaged the board while replacing the LCD and tried to say it was the HD in order to give him an excuse for the format required with a new board and chip. What I am not happy with is the lies, the deceit, and conning by the repair tech. He lied to me about the fault, and he tried to con me out of my i7 and replace it with an inferior i5. I am going to go in tomorrow and see what the script is, but would like some advice, where do I stand, and what can I expect? It has been in for repair twice in 4 months of ownership and it has been damaged while in for repair. I have no confidence in the store at all any more, and would like a full refund, or a new machine at the very least. Where do I stand on this, and what are my rights? Thanks Edit: Problem resolved, please see post #20 for the outcome!