Should Apple Create a Pro Level of Service at Apple Stores

Discussion in 'Apple, Inc and Tech Industry' started by TheRealAlex, Mar 30, 2016.

  1. TheRealAlex, Mar 30, 2016
    Last edited: Mar 30, 2016

    TheRealAlex macrumors 65816

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    Sep 2, 2015
    #1
    So We have MacBook Pro's now iPad Pros and soon iPhone Pro. My Apple Stores are always super crowded with grimey people and you can never get that one on one time a Premium level of service that the Apple brand exudes without rubbing elbows with someone who looks like they just finished a marathon or just woke up and failed to groom themselves. We are buying Pro level devices at a Premium. I would be ok if Apple considered even established a separate Corner or in some stores different floor area for Pro level devices. And not only going that far but You don't just get Pro level support it would require a $99 or $50 Yearly membership on top of Apple Care so not any simple customer could gain access. Is this a bad idea?why or Why not. I simply hate being lumped in with everyone else. Its like American Airlines Concierge or even an Express Pass at Disney a Starbucks Gold card. Something that would show your elevated status and service many people require these days.

    Good idea ? Bad idea? already in the works ?
     
  2. Cergman macrumors 6502a

    Cergman

    Joined:
    Jan 1, 2013
    Location:
    my tesla
    #2
    I refuse to go to the genius bar at all anymore. I can handle all software issues on my own, so I only contact Apple for hardware support. For my iOS devices, I chat and in within 10 minutes I'm set up with an express replacement, where a new device is overnighted to me. For my Mac, I tell them all the parts that need to be replaced and they overnight me a box, and two days later I have my computer back all fixed and ready to go. So much easier, and less time consuming, than wasting my time at the genius bar. I know this may sound arrogant, but I'm positive that I, and most of the people on this forum, know way more about Apple's products than the "geniuses" do.

    As for the "pro" genius bar, I feel that wouldn't go over too well with customers. I'm sure many would feel even more ripped off if they had to buy an already expensive computer, combined with AppleCare, and another Pro AppleCare just to get decent support.
     
  3. Capt T macrumors 6502a

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    Mar 20, 2010
    #3
    It is called having a business account with them...
     
  4. Fancuku macrumors 6502a

    Fancuku

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    Oct 8, 2015
    Location:
    PA, USA
    #4
    The only thing Pro about Macbook Pros is the price you pay. Pro laptops don't come with pathetic video cards and soldered on RAM limited to 16GB.
     
  5. TheRealAlex thread starter macrumors 65816

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    Sep 2, 2015
    #5
    No the support would always be the same IMO excellent support. Its more about the Overall Experience. And its totally optional. Just like American Airlines Concierge you can buy a First Class ticket and its fine. But if you experience the Admirals Club or Concierge Key level of access its a step above luxury. Apple is in a luxury class. But lacks the optional level of service many people want access to these days.
     
  6. AndrewHolowaty macrumors newbie

    AndrewHolowaty

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    Aug 24, 2015
    #7

    Meet Joint Venture:
    https://jointventure.apple.com/
     
  7. MacDawg macrumors P6

    MacDawg

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    Mar 20, 2004
    Location:
    "Between the Hedges"
    #8
    Us regular guys in the Apple Store get pretty annoyed with the snobs who think they are better than everyone else, shouldn't have to wait in line and deserve preferential treatment too.
     
  8. sparksd macrumors 6502a

    Joined:
    Jun 7, 2015
    Location:
    Seattle WA
    #9
    Maybe they could set up a Genius Bar in a Cartier's where the riff-raff won't be allowed in to bother upper crust customers.
     
  9. ValiumEater, Mar 31, 2016
    Last edited: Mar 31, 2016

    ValiumEater macrumors regular

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    Dec 14, 2015
    #10
    Um, there are a lot of us on here ARE former geniuses, including me, some are even current ones. The difference between you and me is that I got stock options when AAPL was at $12/share and 25% employee discounts on hardware, free iPhones and iPods and Apple watches. And trust me, we know more than you do, did you get flown to Cupertino for 2 weeks of intensive training? That's all I'm saying about that.
     
  10. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
    Location:
    Boston
    #11
    You do realize that Apple has had a Macbook Pro for years and never created a premium or pro level set of support, other then the business account mentioned above. The term pro on the product is marketing. The iPad is no more for Professionals then any other iPad they produced.
     
  11. Rogifan macrumors P6

    Rogifan

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    Nov 14, 2011
    #12
    Btw, genius bars are going away. The new store designs don't have them.
     
  12. journeyy macrumors regular

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    Sep 11, 2013
    #13
    Source?
     
  13. C DM macrumors Westmere

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    Oct 17, 2011
    #14
    Why wouldn't you just have your butler take care of it all for you (perhaps the next time the butler is making a Grey Poupon run) so that you can avoid dealing with the "common folk"? :confused:
     
  14. monokakata macrumors 68000

    monokakata

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    Location:
    Hilo, Hawai'i
    #15
    The last time I finished a marathon I thought I looked pretty good. Didn't smell half bad, either, although I'll admit that my shoes were dirty. And I probably had Gu breath, but that's not too bad.

    So yeah. If you'd been next to me at the Genius Bar you probably wouldn't have been grossed out.

    Get back to us with a picture of yourself, will you?
     
  15. velocityg4 macrumors 68040

    velocityg4

    Joined:
    Dec 19, 2004
    Location:
    Georgia
    #16
    If you actually want premium level service. Find yourself an onsite computer technician who works with Macs. You must have a friend, family member or business associate whom can recommend someone good. I don't mean your friends kid who is good with computers but an actual professional technician. Definitely not Geek Squad.

    That's what people who are willing to pay for premium service do. They call someone who drives out to them or works remotely when viable and takes care of the problem. They will also setup your equipment for you, network multiple devices, &c. Services not offered at the Genius Bar.
     
  16. Mr_Brightside_@ macrumors 68020

    Mr_Brightside_@

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    #17
    This is an excellent post.
     
  17. Tech198 macrumors G4

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #18
    well. u still have a queue. mixed bag of the same people helping customers then others with the pro's.

    Be handy particularly now their closing down allot of third party in our area eg Nextbyte are closing down everywhere to make room in the city, but more crowded..

    So i would gladly like to see a Pro to cut down on the "soon to be" extremely long wait times..

    Thankfully, i don't need to go to Apple store much...

    A Pro section would be good because there is only so much easy stuff Apple will talk to you about ... I guess their not trained in that department..... and makes their lives easier knowing the experienced users don't really need help anyway. They can work it out themselves...

    That's Apple taking care of their users :) See, even their knowledge is thinking inside a box.
     
  18. Weaselboy Moderator

    Weaselboy

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    California
    #19
  19. journeyy macrumors regular

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    #20
  20. Weaselboy Moderator

    Weaselboy

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    California
    #21
    You are mistaken. This was my first post in the thread.
     
  21. journeyy macrumors regular

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    Sep 11, 2013
    #22
    What i meant is that saying "Apple is ditching the Genius Bar" is misleading in this context without adding that is only cosmetic - Nothing really changes for the customers. Nevermind ;)
     
  22. phrehdd macrumors 68040

    phrehdd

    Joined:
    Oct 25, 2008
    #23
    When it comes to the word "pro," I think of people not equipment with respect to computers. I hope the OP finds a personal on call service to handle computer needs. As for Apple, either get a business account or come to the store when they first open in the morning and get all the staff there at your beckon. As far as equipment goes, there is not one item Apple sells these days that I consider oriented strictly towards the "pro" other than the Mac Mini Pro which has remained suspect from day one. As for software, Apple continues to limit its offering.

    Again, to the OP - spend your PRO dollars and get more immediate support as mentioned.
     
  23. Rogifan macrumors P6

    Rogifan

    Joined:
    Nov 14, 2011
    #24
    Sorry didn't mean to imply that. The layout is changing. Even at my local store where the design hasn't changed yet they replaced the Genius Bar logo with a big Apple Watch display.
     

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