Hi - I have been debating with applecare for over a week now. As many probably know there is a program implemented on certain 15'' powerbook screens that display white spots. THere is no such program for the 12'' powerbooks. However, applecare wont replace my monitor (which i turned in because of uneven backlight and low contrast/brightness) because they say that the white spots on my screen is a case of physical damage. These white spots look identical to the white spots on the 15'' powerbook, so I reject the idea that it is physical damage until apple explicity explains the difference between my issue and the recalled 15'' issue. However no one will explain this, they say to research it on the internet. They often cite themselves as apple professionals, so this is the reason I expect them to take 15 minutes of their time to clearly explain the difference between the two. It should be no problem since they are pros and they are mkaing this declaration. But they're policy is that apple technicians diagnosed this as physical damage and I have to accept this. isn't it equally fair and much better for apple's reputation to explicity explain this for me?? It helps me as much as it helps them.. the current state of affairs is completely unfair. or am i crazy???