Should he ask for replacement

Discussion in 'MacBook Pro' started by Airboy1466, Apr 7, 2015.

  1. Airboy1466, Apr 7, 2015
    Last edited: Apr 7, 2015

    Airboy1466 macrumors regular

    Airboy1466

    Joined:
    Feb 23, 2015
    #1
    my friends sent in his early 2013 rMBP 15inch to get logic board replaced Apple ended up replacing a lot of parts on the computer these are the parts replaced followed by reason

    Battery - is not charging properly

    Cover bottom case - cosmetic damage

    Housing top case - uneven needed realignment

    Keyboard - sticky keys

    Keyboard back light - uneven across keyboard

    Board I/O - cables Defective

    Screen - dead pixels/uneven lighting on screen

    With all that many parts being refurbished should he just ask for a replacement unit just looking for advice from people with similar experience
     
  2. Bending Pixels macrumors 65816

    Joined:
    Jul 22, 2010
    #2
    If it's under AppleCare warranty, perhaps. If not - he's on his own.
     
  3. Airboy1466 thread starter macrumors regular

    Airboy1466

    Joined:
    Feb 23, 2015
    #3
    yes it is it doesn’t expire till next year
     
  4. JTToft, Apr 7, 2015
    Last edited: Apr 7, 2015

    JTToft macrumors 68040

    Joined:
    Apr 27, 2010
    Location:
    Aarhus, Denmark
    #4
    - Then if he got a unit back with the described faults, I would say he shouldn't just ask for a replacement, but absolutely insist on it.
    It sounds like he got a worse computer back than he turned in...

    EDIT: The OP has been updated to reflect the fact that it is a list of things wrong with the computer that were fixed, not a list of problems with the computer after it was fixed.
    My above comment can therefore be disregarded.
     
  5. nanogirl21 macrumors 6502a

    nanogirl21

    Joined:
    Sep 20, 2011
    Location:
    Midwest United States
    #5
    Why are you (or your "friend") complaining? Obviously there was a lot more wrong with the computer that and it got fixed. Not sure why you (or your "friend") would go through the trouble of bitching/complainng/scamming Apple when they fixed more than requested. Be happy and enjoy the laptop.
     
  6. Airboy1466 thread starter macrumors regular

    Airboy1466

    Joined:
    Feb 23, 2015
    #6
    Hes under apple care until next November the computer is now made purely of refurbished parts and how is he bitching and complaining would you like to have a refurbished computer when you paid for a new one and two how is it a scam when all he’s asking for is to exchange his now refurbished 15inch for another 2013 15inch with no refurbished parts and he was just asking me what he should do i told him idk ill ask some people who own a RMBP and been in the situation
     
  7. duervo, Apr 7, 2015
    Last edited: Apr 7, 2015

    duervo macrumors 68000

    duervo

    Joined:
    Feb 5, 2011
    #7
    Hmm, well considering that ALL of those parts that were replaced were NEW at one point, it stands to reason that even a new system can have issues. If all of those issues listed were fixed, and are no longer a problem, because they were fixed, then "no" he should not be asking for or expecting a brand new unit.

    I get the impression that they simply want a "new" rMBP, but can't afford it, so are trying to gauge their chances of getting one for free, by "trade-in."

    Sounds fishy to me.

    Also, the top case "realignment" shouldn't apply, as they don't fit the pattern of any of the other issues (ie: No parts were replaced in that situation.) Seems like it's just being added to the list to pad it out a bit as a further attempt at justifying a new system for trade-in ... and that right there is the first thing that caused the yellow flag to be raised in my brain.
     
  8. Airboy1466 thread starter macrumors regular

    Airboy1466

    Joined:
    Feb 23, 2015
    #8
    Thats not the issue at all the parts aren’t new their refurbished and he’s not looking to get a 2014 15inch retina pro just another 2013 with original parts none of the serial numbers on the parts even match his computers its looks off
     
  9. JTToft macrumors 68040

    Joined:
    Apr 27, 2010
    Location:
    Aarhus, Denmark
    #9
    - I think people (including me) are a bit confused about your list...
    Is it a list of things that were wrong with his computer and that were fixed by replacing them with refurbished parts, or is it a list of things that are wrong with the refurbished parts that were substituted for the original ones?
     
  10. flur macrumors 68000

    Joined:
    Nov 12, 2012
    #10
    Refurbished just means used. The parts that were on the machine when he gave it to Apple were used also - your friend used them for two years. Based on the reasons those parts needed replacement, it sounds like your friend isn't terribly careful with the machine and is likely better off with the new "used" parts than his old "used" parts.

    So no, unless there's something wrong with the machine, or the new parts have cosmetic damage, he should not ask for a new machine.
     
  11. duervo macrumors 68000

    duervo

    Joined:
    Feb 5, 2011
    #11
    If that's the case, then still "no". Any "new" 2013 rMBP that they will receive from Apple today, will still be refurbished. The parts in it will also be refurbished. In fact, to expand a little more on what I stated earlier:

    If their system, in its current state, is working fine, then they should just stick with it ... don't tempt fate. Do not ask for a replacement, because there is just as much of a chance that the replacement could have problems like their current one can, as they would both have refurbished/used parts.

    Still seems a little fishy to me, though :p
     
  12. ZBoater macrumors G3

    ZBoater

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    Jul 2, 2007
    Location:
    Sunny Florida
    #12
    With all that stuff replaced, he almost got a replacement.
     
  13. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #13
    Was it all done in one repair? Or over multiple repairs?

    If it was one repair - I'd say no.

    Was the cosmetic damage caused at the repair centre?

    You say the top case was repaired AND the keyboard - these come as one part. Also realignment doesn't mean replacement - they can be aligned.
     
  14. hallux macrumors 68020

    hallux

    Joined:
    Apr 25, 2012
    #14
    Read the warranty carefully, Apple SPECIFICALLY says in it that they will replace with new or previously-used but fully tested parts. Here, I'll quote the section below:

    By the way, pretty much ANY product warranty reads the same way. What do you expect Apple to do, discard parts that they remove during repairs? They'd start losing money VERY quickly. Anything that's removed during repair is sent through a repair then recertification process. In some cases, the "refurbished" parts are ones that didn't pass initial QC when they were built, they were then repaired (where possible) and used as stock for warranty repairs. Dell, HP, Lenovo ALL do the same thing. If the system was brand new you may have a case but on a 2 year-old system your friend should be happy he has a functioning system again. As someone else pointed out, it sounds like he may be better served with a Panasonic Toughbook from the abuse it sounds like this one has been through.
     
  15. ABC5S macrumors 68040

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #15
    I a little confused as to why the OP is standing in on this forum for his friend. Why doesn't your friend come onto this forum instead of you OP ?
     
  16. Airboy1466 thread starter macrumors regular

    Airboy1466

    Joined:
    Feb 23, 2015
    #16
    That wasn’t the point of it his computer was in good condition no dings or dents no idea why it was replaced and he just wanted to know because he doesn’t know if a macbook refurbished with the new parts and his old parts in combination will last and an opinion from other people not trying to rant or complain

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    Yes all done in one repair had no idea it had that many problems when sending it in

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    There was zero abuse it just happens they wanted to replace the housing computer looked fine too me and it not like he actually asked yet he was just wanting to know is it worth having a computer combined with old and new parts

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    Thats the answer i was looking for He asked how a macbook with old and new parts would perform compared to one with equally old parts

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    he doesn’t know about macrumors he asked me what he should do i told him idk haven’t been in the situation so i just decided to see what other pro users would do in the situation

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    he doesn’t know about macrumors he asked me what he should do i told him idk haven’t been in the situation so i just decided to see what other pro users would do in the situation
     
  17. hallux macrumors 68020

    hallux

    Joined:
    Apr 25, 2012
    #17
    Looking at the list of parts again, the only original parts left are the main logic board, his SSD and the cooling system (fans and heat sinks). I wouldn't worry about it.

    The battery, top case and keyboard all come as a single unit since the battery is glued into the top case. If ONE of those parts has to be replaced, they ALL get replaced. The shop made it look worse than it is, his battery was bad, procedure is the assembly is replaced.

    The repair sheet could have read:
    Battery - is not charging properly
    Screen - dead pixels/uneven lighting
    Board I/O - cables defective

    He would have gotten the same EXACT repair and he probably wouldn't be worrying as much since it only looks like 3 parts.
     
  18. Airboy1466 thread starter macrumors regular

    Airboy1466

    Joined:
    Feb 23, 2015
    #18
    That makes a lot more sense cause we couldn't figure out why they replaced the case at all and thanks for clarifying why the sheet of repairs was so long he was worried about that
     

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