Should I attempt to exchange?

Discussion in 'Buying Tips and Advice' started by JurgenWigg, Jul 25, 2006.

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  1. JurgenWigg, Jul 25, 2006

    JurgenWigg macrumors 6502

    JurgenWigg

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    #1
    Hey guys, i recently got a black macbook from the apple store in Delaware (I live in MA, but going to college in DE this fall) when I was there for orientation. Everything was going fine, but now I'm noticing a lot of things going wrong...

    -It has some sort of film peeling off of the lower right corner

    -The case at the top (near the isight) isn't secure/bulges a bit

    -It has "the moo" at 67 degrees C

    -and "the whine" coming from the left side, where the power cord goes (it's louder with the cord in, and non-existant when photobooth is running, and kind of faulters when some other programs come on).

    -While I'm at it, the down arrow key isn't the best, either

    Given this, do you think that they'd just tell me it's "within specs" or normal or whatever or would they exchange my MB for a new one?

    Is there anything much worse I should be afraid of if I exchange it? Can it just be repaired or anything? Advice? Comments?

    EDIT: I just noticed that the sides are bulging a bit as well... :(
     
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  2. REDSRT4, Jul 25, 2006

    REDSRT4 macrumors regular

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    #2
    if it is still under return policy i would return it for a new one!
     
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  3. JurgenWigg, Jul 25, 2006

    JurgenWigg thread starter macrumors 6502

    JurgenWigg

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    #3
    I assume I'd have to be back at the Delaware store in order to do that
     
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  4. Eidorian, Jul 25, 2006

    Eidorian macrumors Penryn

    Eidorian

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    #4
    You should be able to service/exchange it at any Apple store. Still have the receipt? Any stores closer then Delaware?
     
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  5. Kardashian, Jul 25, 2006

    Kardashian macrumors 68020

    Kardashian

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    #5
    Definate grounds for a return. Do it, do it, Dooooo it! :)
     
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  6. CrEsTo, Jul 25, 2006

    CrEsTo macrumors 6502

    CrEsTo

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    #6
    Sure! It's a 2K machine it MUST work perfect.
     
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  7. moot, Jul 25, 2006

    moot macrumors regular

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    #7
    Well, what are you going to loose by trying for a return. Give it a go, you never know.:)
     
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  8. macdaddy121, Jul 25, 2006

    macdaddy121 macrumors 6502a

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    #8
    Tell them it's defected. You paid for a machine that will work and work with out buldging and mooing (really is like a cow). They better fix or exchange that.
     
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  9. Hytower77, Jul 25, 2006

    Hytower77 macrumors regular

    Hytower77

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    #9
    Yes...tell them it left for Mexico with some contraband. :p
     
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  10. QCassidy352, Jul 25, 2006

    QCassidy352 macrumors G4

    QCassidy352

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    #10
    YES, exchange it. The peeling and bulging is not at all normal. The whining and mooing, unfortunately, are to be expected.
     
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  11. JurgenWigg, Jul 25, 2006

    JurgenWigg thread starter macrumors 6502

    JurgenWigg

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    #11
    The only thing I'm afraid of would be getting one WORSE than this one is, but then I guess it'd just be a long chain of exchanges, so I guess I'll be heading out to Chestnut Hill.

    So I've never done this before - how should I go about doing it?
     
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  12. bigrell486, Jul 25, 2006

    bigrell486 macrumors 6502

    bigrell486

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    #12
    Well Apple will replace your Macbook just because it whines.:eek: They just annouced it. :D
     
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  13. JurgenWigg, Jul 25, 2006

    JurgenWigg thread starter macrumors 6502

    JurgenWigg

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    #13
    Hooray! Do you have a link to the article/statement?
     
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  14. bigrell486, Jul 25, 2006

    bigrell486 macrumors 6502

    bigrell486

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    #14
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  15. tedrjr03, Jul 25, 2006

    tedrjr03 macrumors regular

    tedrjr03

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    #15
    yes , you will regret if you dont return it.
     
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  16. JurgenWigg, Jul 25, 2006

    JurgenWigg thread starter macrumors 6502

    JurgenWigg

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    #16
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  17. bigrell486, Jul 25, 2006

    bigrell486 macrumors 6502

    bigrell486

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    #17
    Sorry :(

    I forgot you said you have Black Macbook. But look at it this way, if they are fixing MBPs its only a matter of time before they begin to fix the MBs :cool:
     
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  18. JurgenWigg, Jul 25, 2006

    JurgenWigg thread starter macrumors 6502

    JurgenWigg

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    #18
    The bulges aren't as bad as some pics online, it's more noticible motion when i press on it. Is the rest of it grounds for an exchange, and do i need original packaging?
     
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