Should I bring it to the Apple Store?

Discussion in 'iPod touch' started by arthursiew, Mar 7, 2009.

  1. arthursiew macrumors 6502

    arthursiew

    Joined:
    Sep 13, 2008
    Location:
    SF Bay Area
    #1
    I had my iPod touch since July and I'm loving it. There are a few problems though...

    1) There are like 3 dead pixels and it's quite noticeable when the screen is black.

    2) Sometimes, the screen will start flickering or flashing.

    What's wrong with it? Should I bring it in? What do you think they will do with it?
     
  2. reubs macrumors 68000

    Joined:
    Jun 22, 2006
    #2
    If you can easily get it to an Apple store, take it to them. The worst thing that will happen is that they will tell you they can't fix it under warranty (or at all). Again, if you can get to the Apple Store with no major problems or inconveniences there's no reason to sit at home wondering.

    Good luck!
     
  3. Brewerpaul macrumors regular

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    Nov 25, 2008
    Location:
    Clifton Park,NY
    #3
    I agree-- bring it in. People at Apple seem to be reasonably obliging. A couple of bad pixels doesn't sound like something that you did by misusing your iPT, so maybe they'll replace or fix it for you. Even if they do nothing, you are no worse off than you are now.
     
  4. arthursiew thread starter macrumors 6502

    arthursiew

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    #4
    When I first got it... there were a few dead pixels already so I didn't do it, but it's just the flickering screen that bothers me sometimes.
     
  5. plumbingandtech macrumors 68000

    Joined:
    Jun 20, 2007
    #5
    the flickering sounds like a defect.

    Defiantly take it in.
     
  6. arthursiew thread starter macrumors 6502

    arthursiew

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    #6
    I'm not sure whether they will take it or not. It doesn't happen like all the time, but it does happen quite often.
     
  7. aristobrat macrumors G5

    Joined:
    Oct 14, 2005
    #7
    Remember to schedule a free online reservation to be seen at the Genius Bar before you go, otherwise there's a chance they might not be able to see you when you drop by.

    http://www.apple.com/retail
     
  8. Brewerpaul macrumors regular

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    #8
    Defiantly, or definitely? ;)
    Funny typo!
     
  9. Ivan P macrumors 68030

    Ivan P

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    #9
    The only way you'll find out if they'll do anything is to take it into a store and ask. We don't know what they'll do.
     
  10. arthursiew thread starter macrumors 6502

    arthursiew

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    #10
    I am set to go to the Apple Store tonight. Will report back later.
     
  11. arthursiew thread starter macrumors 6502

    arthursiew

    Joined:
    Sep 13, 2008
    Location:
    SF Bay Area
    #11
    Just got back from the Apple Store. They replaced it and when I inspected it... there were no dead pixels. When I came home to restore it back to the 2.0 software... i found 2 dead pixels! I think I'm going to have it replaced again before my warranty ends which is the 11th of July.
     
  12. arthursiew thread starter macrumors 6502

    arthursiew

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    SF Bay Area
    #12
    I am taking it back in on Wednesday. What do you think they'll do if the next one I get still has the same problems. This is my first replacement and I just experienced the flickering screen once and they're actually 5 dead pixels!
     
  13. Ivan P macrumors 68030

    Ivan P

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    #13
    Please, this forum isn't filled with people that work as Geniuses at Apple Stores. We don't know. We can't answer that for you. The only way you'll find out is going in and asking.
     
  14. arthursiew thread starter macrumors 6502

    arthursiew

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    #14
    I was just asking. I wasn't expecting an answer, but I was also taking some guesses. I never asked for an exact answer.
     
  15. Ivan P macrumors 68030

    Ivan P

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    #15
    ...But then what's the purpose of asking? :p
     
  16. arthursiew thread starter macrumors 6502

    arthursiew

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    #16
    Let's make things clearer. I wasn't expecting a ton of answers.
     

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