Should I call AppleCare?

Discussion in 'iMac' started by vagos1103gr, Jan 21, 2015.

  1. vagos1103gr macrumors regular

    Joined:
    Jul 25, 2013
    #1
    Hi everybody, I show in one topic that somebody report the high temperatures on valley benchmarks to AppleCare and being told is not normal and to bring there for examines. Mine are max 101 on valley benchmark. Should I call?
     
  2. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #2
    you paid for applecare. you deserve free phone support. go ahead and call them, it won't cost you anything

    if you said you didn't buy applecare, then .. that call is $39 heh

    100 degrees is nothing. intel cpus won't start slowing down until they reach 160

    your post did not say if this was celsius or Fahrenheit.

    when in doubt run apple hardware test in extended mode. if it has any heating or fan issues, a.h.t. will tell you

    support.apple.com/en-us/HT201257
     
  3. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #3
    on my mac book pro using "basic" and "extreme" i got about 79 to 83 degrees celsius.


    i dunno if i would pay $$ to fix this. it might be normal , because you are using a lot of cpu and gpu power on that benchmark..

    try clearing pram and smc
    support.apple.com/en-us/HT201295

    http://support.apple.com/en-us/HT204063

    clearing the smc will reset all the fans
     
  4. andy9l macrumors 68000

    Joined:
    Aug 31, 2009
    Location:
    England, UK
    #4
    I was told by two tech support representatives at Apple that 108C and 105C was "not safe for anything".

    I returned my 5K iMac for a full refund and am keeping an eye out for improvements. I'm willing to wait a few months, though, for the next 5K iMac.

    You should definitely contact AppleCare if you have concerns with a product of this value.

    All that being said, yours seems cooler compared to most that have posted in that thread.
     
  5. vagos1103gr, Jan 21, 2015
    Last edited: Jan 21, 2015

    vagos1103gr thread starter macrumors regular

    Joined:
    Jul 25, 2013
    #5
    101 is celcius of the gpu. Imac 5k 295 card. I don't have any issues like throttling during gaming. I just start to worrying seing other people discussing in this forum about heat problems and also contacting Apple being told that this is not normal.
     
  6. andy9l macrumors 68000

    Joined:
    Aug 31, 2009
    Location:
    England, UK
    #6
    Simply put, unless the heat is negatively impacting your usage or experience, just enjoy the iMac.

    It is well known the M295X runs very hot. "How hot is too hot?" is still very much up for debate. The release of another laptop with the M295X inside would help establish this. Until then, you have to make the decision for yourself - but see what Apple say first.
     
  7. AppleFan360 macrumors 68020

    Joined:
    Jan 26, 2008
    #7
    The 295 card runs hot during gaming so its normal. Nothing to worry about right now. You have AppleCare so just enjoy your iMac.
     
  8. Chippy99 macrumors 6502a

    Joined:
    Apr 28, 2012
    #8
    Pretty obvious he means Celsius, since 101F (38C) would be ludcrously low.

    The maximum temp for Intel processors is 105C not 160C, by the way.
     
  9. ian.maffett, Jan 23, 2015
    Last edited: Jan 23, 2015

    ian.maffett macrumors 6502

    ian.maffett

    Joined:
    Aug 1, 2008
    Location:
    Florida
    #9
    Intel and heat

    Intel chips will shut down before they overheat. That is a feature of the CPU alone so it's managed right at the source. Software utilities are not always accurate and only a reference anyway but you can always take a Mac in for diagnostics to be sure, regardless.
     
  10. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #10
    i thought he was talking fahrenheit.

    depends on the processor, some are 105c some are 95 c
     
  11. Chippy99 macrumors 6502a

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    Apr 28, 2012
    #11
    I thought you were talking ******* ;-)

    160F is 71C, so it's wrong whichever scale you wish to use.
     
  12. Gazmo macrumors member

    Gazmo

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    Nov 23, 2014
    Location:
    North Wales, UK
  13. dyt1983, Jan 28, 2015
    Last edited: Jun 1, 2015

    dyt1983 macrumors 65816

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    #13
    edit: To remove personally identifying info not relevant to the conversation.
     
  14. Chippy99 macrumors 6502a

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    Apr 28, 2012
    #14
    I don't think they do. I've read the specs and I haven't seen that anywhere. I'd be interested in the relevant quote.
     
  15. dyt1983, Jan 29, 2015
    Last edited: Jun 1, 2015

    dyt1983 macrumors 65816

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    #15
    edit: To remove personally identifying info not relevant to the conversation.
     
  16. Chippy99 macrumors 6502a

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    Apr 28, 2012
    #16
    I'm fully conversant with Intel Ark.
     

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