Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Should I demand a replacement?

thadoggfather

thadoggfather

macrumors P6
Original poster
Oct 1, 2007
16,341
17,457
I have an early 2008 mbp but i've had the battery, logic board, superdrive, and screen replaced so far.

battery wouldnt hold a charge, was defective. the screen was doing weird backlighting things so i got that replaced, the 8600m was scrambling graphics so i got a new logic board, and the superdrive wouldnt burn dl's so i got that replaced too. now the hd sounds like its on its way out (louder, more ball spinning for no reason on SL), and i've still had a few scrambled graphic screens from time to time (another defective 8600M?)

should i demand a replacement computer? where from if so? retailer/customer service?

halp?
 
See what you can do with AppleCare; however, their policy is to just keep fixing it unless it's in the 30-day grace period. Just keep trying. I'm sorry you're having a bad experience.
 
I had an iMac that would randomly shut off about a year ago. I had 2 logic board repairs, 1 GPU repair, 2 Bluetooth radio repairs, and an Airport radio repair within a week before they gave up on it. At that point it shut off randomly, wouldn't turn on the screen, wouldn't give any video output, and had a corrupt HDD. They finally replaced it with the same model with Leopard on it (I had a Tiger model).
 
It's nice to want things but Apple is will continue to repair it. It's only when you have multiple issues with the same part that they will replace the machine. I had the same problem multiple times with an older machine and they replaced it with a new MBP. All you can do is keep pushing them to make it right and let them determine what is appropriate.
 
old-wiz said:
Normally they won't replace until they have replaced the same part 3 times.
Click to expand...

Not necessarily. It is more like, if you had 3 repairs you will most likely get a replacement. My iBook G4 had 3/4 repairs (3rd and 4th were right after each other, so it was more like one long repair) and the issues were totally different.
 
apple replaced my white macbook with a unibody 2.4 ghz macbook after 2 hard drive replacements, a bad lcd screen, and 1 lbad usb port. i would just speak with your store manager.
 
I had a similar problem with an early 08 15". 5 major hardware faults in just over a year. After talking to numerous Applecare agents who ignored me, I finally wrote a letter to corporate in Cupertino outlining the problems
I had and my request, written in a professional and non-threatening manner.

Three weeks later, they called me and agreed to a replacement with a current Unibody model with better specs. Just be polite and persistent in what you want, and corporate will listen.

If you want a copy of my letter, let me know.

As for me, I am expecting my new MBP to arrive on Wednesday!
 
Replacement can also result from 2 repairs within a months time, with a persistant issue...

This guy more than qualifies!
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back