Should I demand a replacement?

Discussion in 'MacBook Pro' started by thadoggfather, Sep 27, 2009.

  1. thadoggfather macrumors G3


    Oct 1, 2007
    I have an early 2008 mbp but i've had the battery, logic board, superdrive, and screen replaced so far.

    battery wouldnt hold a charge, was defective. the screen was doing weird backlighting things so i got that replaced, the 8600m was scrambling graphics so i got a new logic board, and the superdrive wouldnt burn dl's so i got that replaced too. now the hd sounds like its on its way out (louder, more ball spinning for no reason on SL), and i've still had a few scrambled graphic screens from time to time (another defective 8600M?)

    should i demand a replacement computer? where from if so? retailer/customer service?

  2. old-wiz macrumors G3

    Mar 26, 2008
    West Suburban Boston Ma
    Normally they won't replace until they have replaced the same part 3 times.
  3. zwaldowski macrumors member

    Aug 15, 2009
    See what you can do with AppleCare; however, their policy is to just keep fixing it unless it's in the 30-day grace period. Just keep trying. I'm sorry you're having a bad experience.
  4. TheShinyMac macrumors 6502a


    Apr 3, 2009
  5. TheShinyMac macrumors 6502a


    Apr 3, 2009
    Oh ya mention the lemon law if your in America
  6. Warranty Voider macrumors 6502

    Aug 27, 2008
    Maine, US
    I'm pretty sure that's only for used cars.
  7. appleguy123 macrumors 604


    Apr 1, 2009
    15 minutes in the future
    What is lemon law?
  8. Ace134blue macrumors 6502a


    Sep 17, 2009
    Lemon laws are American state laws that provide a remedy for purchasers of cars that repeatedly fail to meet standards of quality and performance. These cars are called lemons.
  9. old-wiz macrumors G3

    Mar 26, 2008
    West Suburban Boston Ma
    In U.S. we call the cars lemons, in England they call them Fried Eggs.
  10. mooblie macrumors 6502


    Apr 23, 2009
    The Highlands, Scotland
    ?? Not here in Oxfordshire. Maybe "Friday cars?" Actually, we call them lemons too. Maybe you meant a smiley, and I'm being too serious for a Sunday evening.
  11. alphaod macrumors Core


    Feb 9, 2008
    If you have any more issues that require repair, put in the request for a replacement.

    Or 5 major repairs.
  12. txhockey9404 macrumors 6502a

    Feb 25, 2008
    I had an iMac that would randomly shut off about a year ago. I had 2 logic board repairs, 1 GPU repair, 2 Bluetooth radio repairs, and an Airport radio repair within a week before they gave up on it. At that point it shut off randomly, wouldn't turn on the screen, wouldn't give any video output, and had a corrupt HDD. They finally replaced it with the same model with Leopard on it (I had a Tiger model).
  13. juswest macrumors regular

    Jul 30, 2008
  14. Capt Crunch macrumors 6502

    Aug 26, 2001
    Cleveland, OH
    He should mention the 6th amendment too. Couldn't hurt.
  15. tcphoto macrumors 6502a


    Feb 23, 2005
    Madison, GA
    It's nice to want things but Apple is will continue to repair it. It's only when you have multiple issues with the same part that they will replace the machine. I had the same problem multiple times with an older machine and they replaced it with a new MBP. All you can do is keep pushing them to make it right and let them determine what is appropriate.
  16. noodle654 macrumors 68020


    Jun 2, 2005
    Never Ender
    Not necessarily. It is more like, if you had 3 repairs you will most likely get a replacement. My iBook G4 had 3/4 repairs (3rd and 4th were right after each other, so it was more like one long repair) and the issues were totally different.
  17. 5DollaFootlong macrumors 6502


    Apr 26, 2009
    apple replaced my white macbook with a unibody 2.4 ghz macbook after 2 hard drive replacements, a bad lcd screen, and 1 lbad usb port. i would just speak with your store manager.
  18. Relznuk macrumors 6502


    Sep 27, 2009
    UT, USA
    I had a similar problem with an early 08 15". 5 major hardware faults in just over a year. After talking to numerous Applecare agents who ignored me, I finally wrote a letter to corporate in Cupertino outlining the problems
    I had and my request, written in a professional and non-threatening manner.

    Three weeks later, they called me and agreed to a replacement with a current Unibody model with better specs. Just be polite and persistent in what you want, and corporate will listen.

    If you want a copy of my letter, let me know.

    As for me, I am expecting my new MBP to arrive on Wednesday!
  19. harodude macrumors regular

    May 7, 2007
    Replacement can also result from 2 repairs within a months time, with a persistant issue...

    This guy more than qualifies!

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