Should I demand a replacement?

Discussion in 'MacBook Pro' started by thadoggfather, Sep 27, 2009.

  1. thadoggfather macrumors 604

    thadoggfather

    Joined:
    Oct 1, 2007
    #1
    I have an early 2008 mbp but i've had the battery, logic board, superdrive, and screen replaced so far.

    battery wouldnt hold a charge, was defective. the screen was doing weird backlighting things so i got that replaced, the 8600m was scrambling graphics so i got a new logic board, and the superdrive wouldnt burn dl's so i got that replaced too. now the hd sounds like its on its way out (louder, more ball spinning for no reason on SL), and i've still had a few scrambled graphic screens from time to time (another defective 8600M?)

    should i demand a replacement computer? where from if so? retailer/customer service?

    halp?
     
  2. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #2
    Normally they won't replace until they have replaced the same part 3 times.
     
  3. zwaldowski macrumors member

    Joined:
    Aug 15, 2009
    #3
    See what you can do with AppleCare; however, their policy is to just keep fixing it unless it's in the 30-day grace period. Just keep trying. I'm sorry you're having a bad experience.
     
  4. TheShinyMac macrumors 6502a

    TheShinyMac

    Joined:
    Apr 3, 2009
  5. TheShinyMac macrumors 6502a

    TheShinyMac

    Joined:
    Apr 3, 2009
    #5
    Oh ya mention the lemon law if your in America
     
  6. Warranty Voider macrumors 6502

    Joined:
    Aug 27, 2008
    Location:
    Maine, US
    #6
    I'm pretty sure that's only for used cars.
     
  7. appleguy123 macrumors 603

    appleguy123

    Joined:
    Apr 1, 2009
    Location:
    15 minutes in the future
    #7
    What is lemon law?
     
  8. Ace134blue macrumors 6502a

    Ace134blue

    Joined:
    Sep 17, 2009
    #8
    Lemon laws are American state laws that provide a remedy for purchasers of cars that repeatedly fail to meet standards of quality and performance. These cars are called lemons.
     
  9. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #9
    In U.S. we call the cars lemons, in England they call them Fried Eggs.
     
  10. mooblie macrumors 6502

    mooblie

    Joined:
    Apr 23, 2009
    Location:
    The Highlands, Scotland
    #10
    ?? Not here in Oxfordshire. Maybe "Friday cars?" Actually, we call them lemons too. Maybe you meant a smiley, and I'm being too serious for a Sunday evening.
     
  11. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #11
    If you have any more issues that require repair, put in the request for a replacement.

    Or 5 major repairs.
     
  12. txhockey9404 macrumors 6502a

    Joined:
    Feb 25, 2008
    #12
    I had an iMac that would randomly shut off about a year ago. I had 2 logic board repairs, 1 GPU repair, 2 Bluetooth radio repairs, and an Airport radio repair within a week before they gave up on it. At that point it shut off randomly, wouldn't turn on the screen, wouldn't give any video output, and had a corrupt HDD. They finally replaced it with the same model with Leopard on it (I had a Tiger model).
     
  13. juswest macrumors regular

    Joined:
    Jul 30, 2008
  14. Capt Crunch macrumors 6502

    Joined:
    Aug 26, 2001
    Location:
    Cleveland, OH
    #14
    He should mention the 6th amendment too. Couldn't hurt.
     
  15. tcphoto macrumors 6502a

    tcphoto

    Joined:
    Feb 23, 2005
    Location:
    Madison, GA
    #15
    It's nice to want things but Apple is will continue to repair it. It's only when you have multiple issues with the same part that they will replace the machine. I had the same problem multiple times with an older machine and they replaced it with a new MBP. All you can do is keep pushing them to make it right and let them determine what is appropriate.
     
  16. noodle654 macrumors 68020

    noodle654

    Joined:
    Jun 2, 2005
    Location:
    Never Ender
    #16
    Not necessarily. It is more like, if you had 3 repairs you will most likely get a replacement. My iBook G4 had 3/4 repairs (3rd and 4th were right after each other, so it was more like one long repair) and the issues were totally different.
     
  17. 5DollaFootlong macrumors 6502

    5DollaFootlong

    Joined:
    Apr 26, 2009
    #17
    apple replaced my white macbook with a unibody 2.4 ghz macbook after 2 hard drive replacements, a bad lcd screen, and 1 lbad usb port. i would just speak with your store manager.
     
  18. Relznuk macrumors 6502

    Relznuk

    Joined:
    Sep 27, 2009
    Location:
    UT, USA
    #18
    I had a similar problem with an early 08 15". 5 major hardware faults in just over a year. After talking to numerous Applecare agents who ignored me, I finally wrote a letter to corporate in Cupertino outlining the problems
    I had and my request, written in a professional and non-threatening manner.

    Three weeks later, they called me and agreed to a replacement with a current Unibody model with better specs. Just be polite and persistent in what you want, and corporate will listen.

    If you want a copy of my letter, let me know.

    As for me, I am expecting my new MBP to arrive on Wednesday!
     
  19. harodude macrumors regular

    Joined:
    May 7, 2007
    #19
    Replacement can also result from 2 repairs within a months time, with a persistant issue...

    This guy more than qualifies!
     

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