Should I exchange this Air for these little defects?

Discussion in 'MacBook Air' started by musika, Jul 21, 2013.

  1. musika, Jul 21, 2013
    Last edited: Jul 22, 2013

    musika macrumors 65816

    musika

    Joined:
    Sep 2, 2010
    Location:
    New York
    #1
    I received my 11" MacBook Air Ultimate from Apple a couple of days ago and noticed a couple of little defects that day and have been trying to get past them. I realize how silly and little these are, but when I pay almost $2,000 for something, I don't really find it acceptable.

    There is also a small nick in the metal on the bottom of the machine. The most annoying thing, I think, is that rubber piece around the screen that seems to have been cut. There is a little shaving that can be moved with a finger.

    Also, when you lightly press on the hinge, it moves in and out and doesn't look quite level.

    Clearly, these things bother me, but I was lucky to get a Samsung display on this model, and also don't feel like going through the hassle of getting another one (I've been waiting for quite a while), but I guess I might.

    Thoughts?
     
  2. Scott6666 macrumors 65816

    Scott6666

    Joined:
    Feb 2, 2008
    #2
    Thoughts?

    I think I see some dirt under your fingernails and it bothers the OCD in me.

    Could you clean that out and repost, please?
     
  3. SusanK macrumors 68000

    Joined:
    Oct 9, 2012
    #3
    If it bothers you at least look into getting an acceptable remedy. It's a pricey computer that should thrill you.
     
  4. mattdo93 macrumors 6502

    mattdo93

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    Oct 2, 2010
  5. teffers macrumors regular

    Joined:
    Jun 23, 2013
    Location:
    United Kingdom
    #5
    I would most probably exchange, especially if the hinge isn't right.

    MBAs are expensive, rightly so, and although mass produced you shouldn't have cosmetic damage really on a new unit.
     
  6. musika thread starter macrumors 65816

    musika

    Joined:
    Sep 2, 2010
    Location:
    New York
    #6
    Thank you for the helpful remark.
     
  7. filmbuff macrumors 6502a

    filmbuff

    Joined:
    Jan 5, 2011
    #7
    I think you're overestimating what manufacturing technology is capable of. This is what $2000 buys you. The type of perfection you want might be available in the $20-30,000 price range.
     
  8. musika thread starter macrumors 65816

    musika

    Joined:
    Sep 2, 2010
    Location:
    New York
    #8
    Every other Apple product that I own does not have these kind of little cosmetic defects.
     
  9. froggyjo macrumors newbie

    Joined:
    Jul 6, 2010
    Location:
    Switzerland
    #9
    I wouldn't change it. First because I don't mind very minor scratches (and I'm actually quite OCD when it comes to my Macs) and second because if anything else is fine, I would worry getting a machine with real issues.
    But that's me. If it bothers you seriously - change it.
     
  10. InfinitiG macrumors 6502

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    Jun 22, 2010
  11. bravenewmac macrumors member

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    May 19, 2010
  12. hockeyfanatic macrumors member

    Joined:
    Feb 23, 2011
    #12
    Yes. First clean the fingernails, then investigate on touch up paint.
    Maybe even contact apple that your unhappy with the exterior condition of the new laptop and unsure whether it's worth returning. Ask them for advice on process, materials, and color, to remedy it yourself.
    For those details you will have to wait a while for a response, I believe they will make an effort to remedy it for you, perhaps offering an exchange.
     
  13. musika thread starter macrumors 65816

    musika

    Joined:
    Sep 2, 2010
    Location:
    New York
    #13
    Alrighty, I guess I knew I shouldn't have posted this. I couldn't really capture the defects well in the photos (I have a video that better represents it).

    I guess I'll just figure it out on my own. In understand why it seems silly to you guys, thanks for the help though.
     
  14. TC25 macrumors 68020

    Joined:
    Mar 28, 2011
    #14
    The photos captured the 'defects' quite well.
     
  15. hummel003 macrumors newbie

    Joined:
    Jul 1, 2013
    #15
    i would keep it. if thats the only thing thats wrong with it. maybe u get another one that has bigger problems. this isnt noticable enough. if u buy a plastic windows laptop for 2000 dollar there is alot more wrong with it cosmetically than this
     
  16. DHagan4755 macrumors 6502a

    DHagan4755

    Joined:
    Jul 18, 2002
    Location:
    Massachusetts
    #16
    I don't see what it is that you're concerned about. I would keep it. Just think (as tragic as this is), in a few months, you'll bang the computer into something or accidentally scratch it (especially on the bottom) and these "defects" won't it even register any more. Gives it a little charm nonetheless.
     
  17. funkiejack macrumors newbie

    funkiejack

    Joined:
    Jul 21, 2013
    #17
    I would absolutely exchange it due to the hinge not shutting tight. In fact, the one I got last week has the same exact 3 defects, chip on the shell, shaving defect around the screen, and the screen has an extra gap when closed. Compared to my 2011, Apple's QC seems to be declining :mad:

    Yes, I signed up just to post. If you noticed these minor imperfections, then you will continue to notice them! Not something that you should have to endure when you pay the Apple premium.
     
  18. ok.Eric macrumors member

    Joined:
    Nov 12, 2008
    #18
    First check and see if you have a samsung or LG screen, then make a decision after you figure that out.

    I had the LG and got the Samsung after an exchange (just got lucky I guess) and I feel like I like the Samsung better. Really just opinion, but getting one or the other is kind of a 50/50 chance since you can't choose which screen you get when you buy one.
     
  19. musika thread starter macrumors 65816

    musika

    Joined:
    Sep 2, 2010
    Location:
    New York
    #19
    I have a Samsung. I'll try to think of these marks as character, like another poster said.

    If it really continues to bother me this week I'll just go over to an Apple Store and exchange it.
     
  20. mattferg macrumors 6502

    Joined:
    May 27, 2013
    #20
    Oh no not another one of these guys...

    As for the stuff you posted in the picture, that's fairly minor and I can't even tell what's wrong in the photos. The hinge is maybe an exchange/repair job but I've heard they can tighten that instore?

    As for the Samsung/LG screen, once the calibration profile is applied they're pretty damn similar, with the LG edging it on gradients, something the Samsung can't fix with a colour profile.
     
  21. anonnymouse macrumors regular

    Joined:
    Dec 4, 2011
    #21
    You asked for "thoughts" so here's mine... you're way too nitpicky. That kind of stuff is likely going to happen during regular handling. I can't even see what you're referring to anyways.

    It seems you had your mind made up before you posted, then why ask? It's over the top. Deal with it or return it, it's not up to us.
     
  22. hockeyfanatic macrumors member

    Joined:
    Feb 23, 2011
    #22

    Hopefully just calibration difficulty. Somewhat off topic. When I was shopping for plasma monitors the Panasonic always looked good calibrated. The Samsung always looked like crap at several best buys. Too much red, blues, and contrast. I tried adjusting it myself. No such luck. At a 6 ave store their Samsung plasma looked awesome. Much better than the Panasonic.
    Knowing what was possible I would have gotten the Samsung and hired someone to calibrate it over the Panasonic. They must have been very difficult to calibrate out the box.
    I ended up with a Pioneer, but back to the mac air. Calibration is everything with monitors. Some are a real b**** to get done right. They may be even result better than another easy out of the box calibration model.

    Just food for thought.
     
  23. sjinsjca macrumors 68000

    sjinsjca

    Joined:
    Oct 30, 2008
    #23
    The nick and the hinge defect might suggest the machine has been knocked or dropped and may cause issues if there's a future warranty claim. I'd say register a complaint... but expect that you might be blamed.
     
  24. chabig macrumors 68040

    Joined:
    Sep 6, 2002
    #24
    I don't even see anything wrong with the hinge, and I have one of these machines.
     
  25. Scrub175 macrumors 6502

    Scrub175

    Joined:
    Apr 25, 2012
    Location:
    Port St Lucie FL
    #25
    upon reviewing the pix, Ida said no. After reading the actual conditions I would say yes. The design was to have a rubber gasket around the screen. I would assume them to remain intact. If the rubber is cut then is it defeating the purpose of why it was added to the design? Although you have the sammy, exchange it.

    Good luck.
     

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